Peter Pan Bus LinesReviews of peterpanbus.com

The drivers are consistently friendly and safe, which I’ve always appreciated, but recent changes have made Peter Pan impossible to stick with. As of September 1st, fares jumped overnight from an affordable $9.99 to $24–$26 depending on the day—nearly tripling in price. On top of the steep increase, they cut the 6:00 AM bus to Logan International Airport, eliminating the exact route I relied on most. Fortunately, alternative options out of the train station offer the same service for half the cost. It’s disappointing, but Peter Pan just lost a loyal customer today.

Amtrak was too expensive so I took a Peter Pan bus from NYC to Western Massachusetts and back (with a transfer in Hartford), and the experience was excellent. I feel like people dismiss traveling by bus but it's much more economical and in my experience the drivers and employees at Peter Pan are so kind and helpful. The buses were also clean, including the bathrooms. I had four buses total (including transfers) and I had zero issues. I also traveled with my dog with no problems, and I appreciated that when we arrived a few minutes late due to some traffic, the connecting bus waited for me. Highly recommended.

I was on the bus with NO AC!!! It was horrible! I went from New Haven CT to Providence RI…

I had few trips with them and one cos of the busy traffic in Manhattan during Christmas I got there and bus was already leaving that was 2 tickets went down without a refund I got sick 2 days ago and was in hospital try to let them know that I'm sick can't travel to so I can be refunded and the customer service blatantly said they don't refund sorry they need to do better cos airlines refund you under these circumstances I'm annoyed 😠

We found Peter Pan impressive and the staff and drivers very helpful and obliging. It was good value for money and the travel was comfortable. One gripe was that our seating was loose as it was set for a disabled customer who did not get on. The driver to Martha’s Vineyard was brilliant unfortunately we didn’t get her name 😺👍

An untrustworthy company that uses deceptive extortionate "drip fees" to inflate their prices.... there is no such thing as a "facility fee", it's a junk fee.

I had a reservation/ticket on PeterPan Bus to go to Hyannis from Boston Logan airport on February 16th, Sunday at 11:45 am. I arrived to Boston Logan airport at 10:15 am on JerBlue flight from West Palm Beach. I was at designated bus stop gate 110 at terminal C at 11:15am. I waited there until 12:30pm until I saw PeterPan bus which I had to top the bus by waving the bus driver, He told me that he is not picking up passenger due to bad weather. Two other bus went by until 1:30pm without stopping. Finally, I bought a ticket on on Plymouth and Brockton bus ticket, arrived at at Hyannis bus station. I saw there are six PeterPan buses standing idle, no drivers. I asked PeterPan to refund, they denied stating all their bus was running. They even told me that bus driver said there was no passenger at terminal C on that day. This was a total lie. I would not recommend PeterPan. Do not use PeterPan find alternate bus line, you will receive far better service as I received from Plymouth and Brockton Bus.

The bus did not show up on time. I normally take the train, but the train times did not allow me to get to the airport in enough time to catch the plane, so I turned to to Peter Pan to take me to the airport. On many occasions over 15-20 years, the bus did not show up or is late. Unless you paid for the refundable ticket, your chance of getting a refund is zero.