PetEdgeReviews of petedge.com

Response from PetEdgeOct 22, 2025

Hi there, we did go back and review your account and did notice a conditioner issue in August, where we did advise you that the order was placed online, and it was for 2.5 gallons of conditioner. If there is nothing wrong with our product, or it wasn't damaged, we do not pay for return shipping. If our customer service had taken the order and put in the wrong item, we would absolutely pay for the shipping. We apologize that you're upset with us, but we wouldn't know that anything was wrong as the order was placed online. Thank you for your feedback. PetEdge

Response from PetEdgeOct 8, 2025

Hi there Barbara, we left a message to give us a call back so we can see what happened with the order. We reviewed the order entirely and only have one item on the order. We look forward to hearing from you so we can resolve anything for you. Thank you for your feedback and thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 8, 2025

Hi Dave, we were happy we could speak with you directly and resolve the issue. We added an email address to your account and appreciate the feedback. If this isn't resolved on your end, please give us a call 800-738-3343 M-F 8am-6pm CST.

Response from PetEdgeSep 8, 2025

Hi there, we do have your order for your clipper however, this item is on backorder until 09/17. We will have one of our customer service specialists contact you today, to see if you would like to keep this clipper on order or if you would like to get a different clipper. Thank you for bringing this to our attention you will hear from us today. Thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeSep 8, 2025

Hi, there thank you for sending the photos to our support team as Carlmarie had spoken with you and committed those photos were going to be reported to FedEx which happened the same day you sent in. Please know our packages do not ever leave our warehouse in that condition. We apologize that our carrier was not careful with the package and are thankful that all of your toys were not damaged. We do see your package with your sun, moon, and stars was delivered in good condition. Thank you again for bringing to our attention the carriers' poor delivery and damaged box during shipping. We appreciate this and can only expect better from our carrier FedEx with the help of our customers. Thank you for choosing PetEdge.

Response from PetEdgeSep 4, 2025

Hi Shane, I'm glad we were able to connect this morning, and get the issues resolved. As committed, I've spoken with our Marketing Dept. and outlined the issues we discussed. Thank you again for your time this morning and thank you for choosing PetEdge we truly appreciate you and your business!

Response from PetEdgeAug 12, 2025

Updating: As committed we have followed the tracking on your order, and do show it will be out for delivery today and should be to your door by 9pm this evening according to the USPS tracking. We understand how frustrating shipping delays can be, and we truly appreciate your patience. We’ve spoken with USPS on multiple occasions regarding your package, and each time they’ve confirmed that it is still in transit but unfortunately delayed. While USPS has not provided a specific reason, they are currently experiencing widespread delivery issues. As a small business, we don’t have the same resources as larger companies to immediately reship items when the carrier confirms they’re still on the way. Doing so can result in duplicate deliveries and a loss of inventory. We completely understand the inconvenience this causes and sincerely apologize for the delay. We’ll continue to monitor the tracking closely, and we’re hopeful USPS will have your order delivered very soon. Thank you again for your understanding and support.

Response from PetEdgeAug 12, 2025

Hi there, we are sorry that you are upset with the shipping method of USPS that you had chosen. We did receive your order around 4pm on 08/04 and had your order shipped out on 08/06. We show your order was delivered to you yesterday, and apologize for the USPS as it's been a slower shipping method. Thank you for letting us know about the issue, and thank you for choosing PetEdge.