PetEdgeReviews of petedge.com

Response from PetEdgeOct 29, 2025

Hi there, we have our promo code at the bottom of our page it hasn't changed yet. Anytime you have an issue an email to [email protected] or a phone call to our Customer Service Team 800-738-3343 M-F 8am-6pm CST can absolutely fix that in a minute. Since your item hasn't invoiced we added the code you were needing, and it saved you $16.03 that will reflect on your final invoice. Thank you for your feedback, and we will have one of our support team give you a follow up call as well. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 27, 2025

Hi there, we see the order that was placed online, and it was stopped immediately on our end. We are so sorry that someone had compromised your card, and we most definitely recommend you contacting your bank, or card company to cancel your card. We feel strongly about protecting our customers at PetEdge and it doesn't make us happy when this happens. We did leave you a VM to call us back, so you can be assured that we handled everything on our end properly. 800-738-3343 Thank you for your feedback, and please cancel your card. Thank you PetEdge.

Response from PetEdgeOct 27, 2025

Hi there, just so you are aware we aren't the same company from 30 yrs ago, or even 10 years ago, we have new ownership. However, we reviewed your order and see the one order in 2025 placed and all of the items on your order were in stock and shipped within 24 hrs. We do see that you chose USPS which they have had some shipping delays. We did contact you to get further information on what items were on backorder that you were looking for. We've kept a great deal of stock on hand, and hoping we can clarify with you. Please give us a call back 800-738-3343 we would appreciate hearing from you. Thank you for your feedback. PetEdge.

Response from PetEdgeOct 27, 2025

Hi there, we truly apologize for the issue, as we can see an account created under our guest accounts. We are going to have a customer service specialist contact you today to see if we can resolve this issue. Thank you for your feedback and letting us know that you were unable to get into the account created. We will be in touch today. PetEdge

Response from PetEdgeOct 27, 2025

Hi there, we do show that our customer support team responded to your email on 10/13 it may have gotten caught in your spam. They had sent that the orange and pink clipper comes with a #30 wide blade. We do believe we see the issue. We are going to have our customer service specialist contact you today so we can fully resolve this issue. We appreciate your feedback and thank you for choosing PetEdge.

Response from PetEdgeOct 27, 2025

Hi there, this order was shipped directly from our vendor, and it does take more time than an order from our warehouse. We do see you were issued a credit for the priority shipping, and we also see the package was delivered and signed for today. We did have Troy reach out to you to ensure the package was received, but she did have to leave a voice mail. Please give us a call and let us know if for any reason your item was received and thank you for your feedback. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 23, 2025

Hi there, we are very sorry that you had this experience, it appears there was a hold on your account, and it had to be reviewed by our Support Team for release. We absolutely find all of our Trust Pilots helpful and appreciate the feedback. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeOct 22, 2025

Hi there, please contact our customer support with the video of this bather system, as we take these issues seriously and will send them over to our product development. We definitely want you to be satisfied with your purchase, and if they're not meeting your expectations, we would like to resolve the issue either by returning or crediting your account. Please email [email protected]. Thank you for your feedback, and thank you for choosing PetEdge.