PetEdgeReviews of petedge.com

My packages were damaged snd you shipped me wrong shampoo

Called within 20 hours to change order that was not sent yet and was told no. Now I have something I do not want and will not use. Still have to order what I really need. Will probably order from somewhere else.

Order shipped. Destroyed by ups due to improper packaging. Can’t seem to get my replacement sent. And their phone customer service people are useless.

Product descriptions aren't clear and items that are not included are pictured making it seem like they are part of a package you're buying. Customer service was not helpful at all and never once offered to rectify a screw up on PetEdge. Will not be using this company again

I bought some products to arrive in 3 days and they never arrived. They told me that they wrote the address badly and that they were going to give me back a credit. I mean, the mistake was theirs and I did not get the products I needed. They take a long time to answer the messages or do not answer.

When I ordered the order form said I would receive 2 mini clippers, When my order came they were not in the order. I called to see where they were and was told they were not part of the promotion although at the time it was clearly stated they were. The add was changed and so was my order form!

PetEdge Epic FAIL - I ordered for a dog show event. Order was delayed, company would not work with me to overnight a replacement order. Customer service lied and said they "never sent things overnight"...Not a company I will do business with again. Take your business elsewhere, lots of other great companies.

I ordered a very small order from Pet Edge that fits in the small box they sent (7 blades and a small slicker brush). Because they could not also push their catalogue in the small box, they split up the order in a larger box and a small box. The shipping for the two boxes was $34. and then they both went through customs and I got charged fees on each box, when they could have easily been sent in the smaller box. I was charged 25% brokerage fees because they had to be paid separately due to the incompetence boxing the items I ordered. I figure that the "free catalogue" cost me over $30.