PetEdgeReviews of petedge.com

Extremely difficult to get hold of customer support and then they sent the wrong missing part again.

After receiving a partial order I called to find out where the rest of my order was. The person I talked with told ME to call UPS to find out???! How is that my job? They were very rude and didn't want to help. After another day in which UPS admitted they had damaged my package you were happy to replace it, but I must say the way I was treated in the first place was not good customer service! The original call still resonates with me and it's NOT good! Very unhappy with customer service....after all this is where if you need help you should be able to get it!

Entrega pedido incompleto

I just dont understand why i bought 5 new blades for only one to work and that one blade to go out on me after only one month. You would of thought i bought used blades! i am so sad and disappointed because this stuff isn't cheap!

Your girl told me my credit did not work. She submitted three times. I knew there was nothing wrong so I just thank you. I then went to Amazon and bought the same thing for half the price. The next thing I know the charge from you is on my card. I refused delivery. I have never had such a bad time with this company. ..

Products took over a week to arrive. Bought 3 bowls advertised for long eared dogs specifically mentioned cocker spaniel in the description. When arrived they were too wide and their ears would dip into the water. The online picture made the bowl appear taller and more narrow at the top. When we called to return them, they would not allow any allowance to offset return shipping which was going to cost as much as the product itself. Plus when you have to return anything you have to request an RA number and you have to wait over 24 hours for them to call you back. Will never order from them again!!!

Shipping of items seems to be a problem. Nice to have the benefit of Free Shipping on over $99 order, but you WAIT & WAIT & WAIT. Very disappointed!!! New company running PetEdge, never had issues with them before, being on the east coast they shipped from MA. My order was shipped from NV. Unfortunately I will think twice about ordering again. Always enjoyed all items from PetEdge but shipping issues are a major DEAL BREAKER!!!

They send out the wrong items they make returns a pain.