PetEdgeReviews of petedge.com

Have not received my order.

There was issues with shipping my order that ended up resulting In canceling the delivery with UPS then placing the order again. I spoke with customer service 4 different times to straighten (their) mistake. Customer service was terrible, especially by one particular supervisor. I will gladly pay more for a product from a company with exceptional customer service than to save a few dollars on a product from a company with terrible customer service.

Complete failure. Freshly bathed and brushed poodle and they can’t cut anything

Ordered a pair of clippers and was suppose to get a free rechargeable dremmel with my perches and never got it.

I ordered these clippers and they will turn on but will not stay on. Something inside the clippers isn’t latching onto the power button and keeping it on. I could hold down the power button and it would stay on so it’s obvious something isn’t latching onto it. I was told I’d get a refund for sending them back and they’ve been received by the company as of the 20th of December and I’ve yet to get a refund.

You sent me the wrong shears! I called immediately and nothing could be done about it, because the manager was gone. I needed to use the shears for a job. (I know that means you won’t take them back.) Now I’m stuck with these shears I don’t like and didn’t order. I would call my experience with pet edge less than perfect. I’ve been a customer since you were NE Serum Co. Now I’m asked to rate you.... I’m sorry to say this will be my last order with pet edge unless this issue is rectified.

I want to use you as my main supplier but I simply cannot rely on you. With no prior warning from you indicating a delay or a back order, half of my order came over 2 weeks after I ordered it. The first half came in a normal amount of the and the second half is supposedly coming today. I got no warning that some items would take longer or that I would be getting 2 separate packages. I ended up having to pay a huge shipping fee with another company to get the shampoo I needed in time, so I lost money because you couldn’t get my product to me in a reasonable amount of time and gave me no heads up that that may be the case. This is my busiest time of year, I don’t have time to be chasing shampoo gallons. Unfortunately this is the norm when I order from you. Missing items, things being on back order that weren’t when I ordered them, and slow slow slow slow shipping. I keep trying to give you another chance and hope you’re back to how you used to be like 7 years ago, but no luck. In the age of amazon, unfortunately your company is just way too slow, unreliable, and frustrating to compete. I don’t think I’ve ever had an order go smoothly from your company. Not since it changed hands a few years ago. In reply to your reply- that is not that case. I got half the order within a few days. That is what I’m speaking about. The other half of the order came over a week after the first one. I was never told that there would be a difference in delivery date for any of the products. Half my order came fine so it wasn’t the weather, it was your product not being shipped out at the same time as everything else I ordered. And not informing me of this. I wouldn’t have ordered it if I’d known it would take longer than everything else. I also don’t have a shop. The delivery address is my home.

I placed my order Nov. 27th. Even if I don't count weekends it has been over 8 days and I have only received a tiny portion of my order. I ordered from Chewy on the same day and had all of my order within two days. I need faster service from a company especially when I am ordering hundreds of dollars of equipment for a business.