Jodie C.
I placed an order and when it arrived…
I placed an order and when it arrived it was missing 2 items, I checked online and it said that it was expected to ship the same day the first part arrived. So I waited and waited. No new email was sent so I called after waiting for a week. It was apparently on back order and wouldn’t ship for a month. Thanks for letting me know!! Unprofessional in my opinion. I used to go through Petedge a long time ago, before the change in ownership/management and the customer service was just better. I hopefully won’t need to come back to shopping here.
Response from PetEdgeFeb 3, 2025
Thank you so much for providing feedback on your experience, we listened to the call and our representative did give you as much information as she could about the back ordered product. We do understand it can be frustrating to not receive products when ordered, unfortunately this product has been on back order for some time and we can only communicate the estimated ship date from what the manufacturer gives us. We apologize for the lack of communication of emailing for back ordered items, and thank you for choosing PetEdge.