PetEdgeReviews of petedge.com

Response from PetEdgeDec 8, 2025

Hi there, Grace had spoken with you and said you hadn't received emails from us regarding your order. We had our IT review our emails sent to you, and we do show your emails did go through. We apologize for the inconvenience, as we are great with communication to our customers. You will always receive an email immediately after placing an order, when your order ships, and the tracking information. If you ever have this happen again, please contact us immediately and always check your spam. Thank you for letting us know of the issue and thank you for choosing PetEdge we appreciate the feedback, and your business!

Response from PetEdgeDec 1, 2025

Hi there, we are sorry to hear you had a bad experience on our web and would like to follow up with you to further discuss the issues as we want to make sure whatever experience you had is resolved. Thank you for letting us know and please expect a phone call from one of our customer service specialists. Thank you for choosing PetEdge we truly appreciate your business. Update: 12.2.25 Hi again, just letting you know we did try to reach you today, but your mailbox was full. Please call us at 800-738-3343 so we can assist further. Thank you.

Response from PetEdgeNov 14, 2025

We apologize about the inconvenience, we have looked into this order and shows it was delivered on November/10/2025 at 11:29am, I'm glad i was able to get a hold of you on the phone and try to resolve this issue. Please get back with us with an update once you have checked. We can be reached at 800-738-3343 and one of our representatives will be happy to assist you. Thank you for choosing PetEdge for your grooming needs! We truly appreciate your Business.

Response from PetEdgeNov 12, 2025

Hi Courtney, I did try to contact you at the number that we have in your account, unfortunately there was no answer. Please feel free to contact me 800-738-3343 and ask for Sandy. We have credited you for the inside delivery, but want to share our link for what inside delivery means for our business and we completely understand why you are upset: https://www.petedge.com/shipping-info. Our inside delivery is for business inside the first threshold of the door, or for a residential delivery is to a garage door. Inside delivery where the item is fully brought into a building is a white glove service which we do not offer. The customer service team member has been sick but did put in great notes, so I knew what the issue was. Thank you for taking the time to provide your feedback and thank you for choosing PetEdge.

Response from PetEdgeNov 4, 2025

Hi there, we tried to reach out to you to resolve your issues, please give us a call back at 800-738-3343. Thank you for your feedback and thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 31, 2025

Hi Carlmarie had spoken with you regarding your order as it shipped USPS and USPS has been having many shipping delays. We apologize for the inconvenience on their behalf. Carlmarie is going to recheck your order and said she had let you know the notes from USPS say later than expected, so she will connect with you again on Tuesday. Thank you for your feedback and thank you for choosing PetEdge.

Response from PetEdgeOct 31, 2025

We apologize about the inconvenience with this situation, and we are glad we were able to assist you and set you up for a replacement on the Damaged Package. Thank you for Choosing PetEdge for your Grooming Needs.

Response from PetEdgeOct 29, 2025

We see that there was a dispute for this issue with FedEx and there is a case number they're showing this as delivered to your mail room area table and the picture reflects that as well. If your manager has camera's that would be fantastic so they can see who might have mistaken the package as there's. In the future FedEx does have a way for you to put in your tracking number and have your package held in a more secure area. We are sorry this happened. Thank you PetEdge