PetEdgeReviews of petedge.com

I was so disappointed with placing my order in the beginning, it took me three days to finally get into their website and be able to place my order. It was down over the weekend. I finally had to do it over the phone. They have shipped practically all items separately over a period of one and a half months. I won’t order from them again. This was probably the 8th order I’ve placed over 15 years. I will say the product is what is expected other than some toys are extremely cheap and distracted in a day.

I am so disappointed with Pet Edge. I placed an order weeks ago. My items have been arriving here and there and I still have not gotten the complete order. I returned one item and had to pay return shipping. I'll no longer be using Pet Edge, as there are many other, more reliable, grooming supply companies to work with!!!

Very poor communication! I was told they had a product in stock, and that it would be shipped to our facility in 5-7 days, meanwhile 10 days later, I called to find out why we haven’t received the product or a response back to let us know what the shipping status would be, and come to find out it was on back order until the end of the month! So I had to cancel the order! If I would have known from the time I placed the order, which was 7/8/20 that it wasn’t in stock and that it was on back order until the end of the month, which was 7/29/20, I could of ordered it from a different distributor that had it in stock! Poor way to do business! We have been in business for 28 years and pet edge is not a reliable place to get your supplies on time!

Today is Sunday 26 ,and i still waiting for my order to be delivery....delay...delay ...delay.....10 days ,really ,this is my first and the last time,doing business with you company

I Lost My Job! During purchase I put my address in including my unit number but someone didn’t transfer the unit number to the warehouse. My package wasn’t delivered at the time I was told it would be delivered and because I didn’t get it in time I lost my job. This was the last strike for me. 3rd strike and you’re out! I will not use this company again. I used to get good service for well over 20 years I don’t know what happened to this company but it’s trash! Very unhappy! They lost my business.

Horrendous experience. I was told that the representative on the phone could not help with customer service and I would have to contact PetEdge via email and he would do the same. I never heard back from PetEdge, not at all. Very unprofessional. As a growing and thriving business, I will be taking my business elsewhere.

I haven’t gotten my product yet!

After placing an order things are back ordered for more than 30 days, call customer service had my order reinstated. We did another 30 days to find out where my order was come to find out she never bothered to do it. I’ve been using pet edge for over 28 years it’s very disappointing to get this kind of customer service. And I still don’t have all my product