PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ernest L.
Website not user friendly. Took several attempts to order product
Response from PetEdgeDec 20, 2024
Hi there, we are sorry that you had an unfriendly experience with our website, we've been working on enhancements in our off hours to make your experience better. We hope the next experience with our website ordering is much better. Thank you for your feedback, and thank you for choosing PetEdge we truly appreciate your business!
Virginia Q.
This purchase process was difficult. I almost bought somewhere else. Need more clear instructions and options
Response from PetEdgeDec 16, 2024
We are very sorry to hear this and would like to hear more about the issues you were having. We are going to have our customer service specialists reach out to you to see what we can do differently. Thank you for your feedback and thank you for choosing PetEdge we truly value your business.
Susan De La P.
The telephone representative was really slow so I gave up on her and opted for online. I had a little trouble with my account since it had been many years since I ordered from you.
Response from PetEdgeNov 27, 2024
Hi there, we see that you had Tanisha on the call with you and she is very new but has done an amazing job. She truly cares about the customers on the phone and is doing her best not to make mistakes. We listened to the call, and she was wanting to make sure you had the right part. We are sorry that you didn't have the experience you had expected and are thankful your online experience was positive. Thank you for your feedback and choosing PetEdge we truly appreciate your business! 🐕❤️
PD
Your website is very frustrating . I was ready to give up on placing an order. Wasted so much time trying to complete the order process. Had to start from the beginning several times. After spending an hour It finally went through the entire order process to complete the order. Don't know if I want to try to order online in the future.
Response from PetEdgeNov 19, 2024
We are very sorry for this experience, and we are reviewing your order to pinpoint times to see what happened. We are here on our customer service line 800-738-3343 if you need us M-F 8am-6pm CST however, you should never expect that experience on our website. We truly appreciate your feedback, and definitely take this review seriously. Thank you for letting us know and thank you for choosing PetEdge we truly value you and your business!
safr
I had multiple problems with the Pet Edge website. The process of updating my account info took forever to get my new address into the system, items in my cart were impossible to update any of the quantities of or delete products out of the cart. This Was Not a pleasant experience
Response from PetEdgeNov 18, 2024
We are very sorry to hear this and are going to have our customer service specialist contact you to get further information to see what the issue could've been. We appreciate the feedback so that we can make any future experience better. Thank you for choosing PetEdge we truly value your business! 🐕❤️
Edwin B.
Website is no friendly at all, hart to find products,
Response from PetEdgeNov 11, 2024
Hi there, we are sorry to hear this, and we will have one of our customer service specialists reach out to you to see if we can get more details. Thank you for your feedback, and we look forward to your next order not being so troublesome. Thank you for choosing PetEdge we truly value your business!
Barb
Hard to manuver website. Took 2 days to check out and shipping costs are high.
Response from PetEdgeNov 11, 2024
We apologize for the inconvenience that you had on our website, we are going to have one of our customer service specialists contact you to try to get more information on what happened so we can correct any issues. We thank you for your patience, and hope that we can resolve any issues you had. Thank you for choosing PetEdge we truly value your business!
Kara K.
It took forever to get the clippers, once they came, they ran too hot and I had to return them. Still haven’t heard an update on the return, and the women I talked to (I was super kind) seems to hate her job and seemed annoyed having to help me through the return process. I ordered my new clippers from another company, got them in 3 days, and they’re amazing.
Response from PetEdgeOct 31, 2024
Hi there, we had one of our customer service specialists leave a message for you it's from Brittanie, giving you full information for the warranty. If you're not satisfied with the resolution, please contact us at 800-738-3343.
