PetEdgeReviews of petedge.com

Tardan mucho entregar el producto

Got my litter boxes with no tops called customer service they acted like no big deal. Said we will call you back on this issue. We are a feline rescue so yes it is a big deal having no tops

Petedge is horrible! I have been a customer for over 10 years. This August 2020 I had a problem with an order that didn’t arrive over a month. I called the rep, she was completely rude! So I asked to speak to a supervisor. I explained the situation and I reported the rep. All he had to say was “ok”. I said that’s it?? Ok???? Even the supervisor was rude and unhelpful. I’ll stick with amazon or chewy!!!!

Sorry you dropped the ball on this one we waited too long to get our order I've never had a problem before it just makes me think twice about ordering in the future no one told me that would be such a delay in receiving our order

I ordered over $200 worth of blades on 6/29 and was told they would ship out 7/17 ish which already seems like a stretch but whatever So when I checked on the 18th to track shipping and it had changed to the 29th I was upset to say the least. I tried emailing them but got no response. On the 30th I checked again and again pushed out but this time to 8/10. I was angry. I had by then recieved every other part of my set up other than my blades (Ordered everything else through different sites). So I emailed again, was finally contacted back to be asked my order number, I thanked them and gave it to them. That night I recieved an email saying that product had been out of stock over 30 days, that my credit card will not be charged (checked and previous charge was gone) and was told to have a good day. I went to another site and spent over 100 with them for blades (which I recieved in less than a week) and then got an email from petedge saying they took it upon themselves to reprocess my credit card, retake funds without my permission, and that my order would ship out in days. I explained that they said it was done the items weren't in stock I wouldn't be charged and I went and purchased elsewhere where I got told I would have to wait til they tried delivering, refuse the package and when they got the package back I would then be refunded. I told them that was really crappy of them and very unprofessional but thinking it was done talked to me husband, rearranged money and made it work. They then made it where USPS would return to sended, when I asked if after all the nonsense and seeing I was recharged if they could just send I was told no. It was a really bad experience. Got the email saying I received my purchase which obviously not so hopefully soon they refund me my money and now I know not to go through their site again.

I placed my order on 7/21/20 of 11 Original Kong balls and 1 gallon of Grimenator shampoo. I got the Kong’s right away, but as of today, 8/9/20, I have yet to receive the shampoo or any communication from Pet Edge saying it was back ordered. On the same day I placed my order with Pet Edge, I also ordered from Groomer’s Choice and Les Poochs. I’ve received both of those orders. Now I remember why I quit buying my salon supplies from Pet Edge!

Ordering on-line was impossible. Website wouldn't separate billing/shipping addresses. Also issues with payment led me to call back and trying to pay again was like pulling teeth. They wanted to submit a ticket and call me back the next day. Seriously? If not for complaining and asking for corporate supervision repeatedly, i would have had to shop elsewhere. Still no contact back about the problems, so customer service is pretty non-existent.

I waited FOREVER for the shampoo I ordered only to receive notification that I would not be getting my order. The shampoo was on sale for a special price and not in stock. Not cool.