PetEdgeReviews of petedge.com

It's been awhile since I have ordered from PerEdge. I was extremely disappointed in the limited variety of products now. The shipping and communications reguarding my order being split into multiple deliveries. The length of time for me receiving my entire order is just unacceptable in my view, especially without updates reguarding the remaing deliveries.

The products I ordered are great, my problem is with the service. The fact that things are back ordered is quite difficult to work with. Add to it the change in back order dates and the inflexibility of customer service, I ended up refusing the larger part of my order when it finally came. They refused to compromise on sending out the smaller portion because it was too small even though the issue was due to a change in their back order, their fault not mine. I will not likely order from here again, nor will I refer my clients. Especially in troubled times, one must learn to be a bit more adjustable and helpful if you want to keep a good business practice. No matter how small or how big of a company you are, loyal customers are always your most valuable.

Shipping to Canada is unbelievably expensive. Then I got charge an additional $100 at the border so I rejected the package and hope they take it all back. Otherwise I’m spending $150 shipping on a $175 item!!

You cannot place orders online with a credit card… I have tried over and over and over again and I always have to call Pat edge to place my Order

My account was flagged. I did some orders paying with my credit card. But you have cancelled all my orders.

I was so excited to place this order and get my new groomer started. The system put two massive holds on my bank account for over the amount I ordered. Every time I called no one would believe me so they hung up on me or just sent me to the survey so of course I selected poor service. Then I finally got someone to believe me and was able to email them proof and be had to talk to the accounting department directly. I went a week broke and couldn't get my son his meds because the system overcharged me and everyone was rude. I was planning on purchasing brand new tables for the salon through petedge but never again. This was the worst experience ever. My salon will not use petedge ever again.

If you are looking to order a big item like a bathtub from them, go to another company! Getting a tracking number on freight orders from them is like pulling teeth! I ordered 10 days ago and still no tracking number even though I have called multiple times asking for one. Worst experience ever.

If I could leave 0 stars I would! A month later and I'm STILL waiting for half my order. The shipping date has been put off twice already! I had this problem years ago with Petedge so I chose to do business with other companies. I thought I would give Petedge another chance. WRONG choice!!! NEVER again.Ryans,Groomers Choice,Groomers Mall,Frank Rowe and sons now will foever have mine and my sons business!!!!!