PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 440 reviews with 3 stars · Clear filters
Jennifer
arrived scratched and one leg broken
Response from PetEdgeMar 11, 2019
Hi Jennifer, I'm sorry to hear that. Thank you for bringing this to our attention. I have reached out to customer support for more information.
Dee
Lots of great choices and good prices to supply my business. The website runs slowith and freezes a lot. Delivery is slow with many items on back order.
Response from PetEdgeFeb 27, 2019
Thanks for your comment Dee, we appreciate it. We are working very hard on the website right now and we are working equally as hard to get our inventory levels back up to where it should be. We appreciate your business and are making great efforts to be your trusted supplier.
Teresa S.
Every time I purchase clipper blades from Pet Edge there is a problem with the 5 blade. I say I'm not going to purchase from them again, then there is a sale and I get burnt again. Not worth the effort to return
Response from PetEdgeFeb 27, 2019
Hi Teresa, thanks for bringing this to my attention. Which brand of blades were you having trouble with the #5?
Dawn
I deal with PetEdge for the most part because there are no other pet vendors to deal with that I have found on the East Coast. Their prices are not always the best...I have found the same products for less on Amazon. I have also ordered from Amazon just so I don't have to deal with Pet Edge. Their customer service isn't the best as their phone operators have been found to be short and curt, and unable to answer questions. Products that I have attempted to order on numerous occasions are "out of stock". When products are available and I do order...I receive them in about 2 to 3 weeks. One order was destroyed in transit by UPS...it was sent back to the company....after 5 weeks of calling and emailing...I finally got the information about the order being destroyed and was asked "did I want a duplicate order sent" ...after my credit card had been billed and I had paid the invoice. FINALLY received it 3 months later....So I repeat not the biggest fan, but due to limited choices....I now order for my business 2 to 3 months in advance...then by the time we need the products...they hopefully have arrived.
Response from PetEdgeFeb 26, 2019
Hi Dawn, thank you for bringing this to our attention. We'll review with customer care asap! We want you to be happy!
Laurie
My main issue is that so very often the items I order are not in stock. Pet Edge is the only place that I can buy Top Performance. It should be on hand since it is exclusive to you.
Response from PetEdgeFeb 20, 2019
Thank you for your comment Laurie, We are working very hard as we rebuild to make sure we have the items in stock that our customer need!
Paisley's human M.
The bottom side of these sweatshirts are not cut in the best shape for a female dog let alone a male dog. Going to have to have altered to fit properly.
Response from PetEdgeFeb 19, 2019
Thank you for your comment Mom, that's very helpful. We will review the product's cut.
Kim
PetEdge has declined in customer service and especially equipment such as scissors, clippers. Hope they improve soon.
Response from PetEdgeFeb 18, 2019
Thank you for your comment Kim. We would love to know more about your experience. Please email [email protected] and let us know how we can improve!
Andrea
Usually I’m always happy and satisfied with Pet Edge however this time I was not told items were out of stock and was never given callbacks or told there would be a delay in shipping of any sort. I was promised a call back from customer service management to see if they could comp me for my Inconvenience, which actually did cause some issues with my work. This will not cause me not to order from Pet Edge however I am simply disappointed
Response from PetEdgeFeb 14, 2019
Thank you Andrea, this is helpful. I have asked Customer Service to review this and let me know what happened.
