PetEdgeReviews of petedge.com

very slow shipping item seems decent quality

We order two 13 kennel cage banks. They showed up mostly in good condition, but they were damaged when we got them that we had to bend back out. I’d send it back if we didn’t need them so quickly since our business was destroyed by a tornado. Then we decided it would be nice to have the wheel base to the kennels and they showed up a few days later but was missing over 50% of the parts...

I received my andis 5 speed clippers on March 2, 2019. After a couple of days the drive cap continuously popped off. Now it won’t stay on at all. I called to see if Petedge could send me a replacement drive cap as I can’t work without my clippers. I ended up ordering a replacement from Andis. For $230.00, it seems like the clippers would have been a better quality. The representative said he didn’t know what I was talking about nor did he try to find out. I was disappointed with the service as well even though he said he could send a label for me to send the clippers back for replacement clippers. I would need the new clippers before I could send back the ones I have.

In the last several years items are continually on back order. Have been charged for shipping not included in the original order resulting in extra charges. Items in catalogue not available at this time..have been trying to get an item since last summer with a different story why it is not available and to try at a later date. Pet Edge now charges sales tax also which is something new also. This was always my to go to supply place but order very little until things regroup.

I am very happy with all of the products and prices that pet edge offers. My major negative input would be product availability. Many times I have received only part of my order due to back orders. If something is advertised on sale, I feel that there should be adequate stock. I bought my grooming table several years ago from pet edge. The table is a pet edge brand. I need a replacement part that I can only get from this company. It is on back order until may1st. This definitely is an inconvenience for my grooming business.

Service is weak sometimes but not always. Product availability is getting better again.

Product is good, but they have downsized the inventory. Shipping to me in New York takes longer than I expect.

The shears are ok but they came very dull and bending hair. Hopefully after I get them sharpened they will work better