Margaret S.
I have purchased from Pet Edge for many…
I have purchased from Pet Edge for many years, but I think they may have been taken over by another company. I ordered a dog bath tub back in February and didn't receive the product until May. In all fairness, they did indicate that it was on backorder, but because it took SO LONG, they cost me an additional $85 in taxes because of changes in the tax laws concerning online orders. Further, I had indicated it was coming to a residence (I groom my dogs at home). I measured carefully the entryways and area where the tub would stay. Yet even after all of my careful measuring, they placed it on a pallet that could only be used by the forklift in the widest direction, making it impossible to deliver it to the location where I needed it. I had to store it in my garage, uncrate it in there, and then get help to place it where it needed to go. I guess that's just the way things get placed on pallets, but really? It's a residence. Doorways and such...it's not rocket science. But I guess they can't think of everything. All in all, it was an ok experience. Fair warning though...I had to call to change my billing information (because it took so long to ship the product my card was expired). In speaking with customer service (who was very nice), I was asked if I would need some kind of device to get the tub down from the truck (I don't remember what he called it). I said, well...yes. It's a bath tub that, with packaging, weighs about 150 lbs. He said he would throw it in for free, but they normally charge an additional fee for that. What? Thankfully, he didn't charge me the additional fee, but if that's going to be an additional charge, shouldn't it say something in the catalog? It's stuff like this that makes me wonder who is running this place now.
Response from PetEdgeMay 20, 2019
Hi Margaret, Thank you for bringing this to our attention. I apologize for the inconvenience and have sent this to our customer support team to learn more.