PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 440 reviews with 3 stars · Clear filters
Patricia
There prices are good for most things but customer service if there is an issue is pretty much nonexistent. I tried calling, emailing , and the chat with no response.
Response from PetEdgeJul 5, 2019
Hi Patricia, Thank you for bringing this to our attention. Customer support will investigate asap.
Doris
Not enough products any more
Response from PetEdgeJul 5, 2019
Hi Doris, We are working on some big changes! Keep checking our website for new products/announcements!
Rocky M.
Shipping is TOO EXPENSIVE. Have to pay for return shipping of a product. When I wanted to add an item after my purchase, I was told I could not do so.
Response from PetEdgeJun 14, 2019
Thank you for your feedback and for bringing this to our attention. We are reviewing our shipping costs and policies. Thank you for your feedback!
Erika
Shipping free after $99.99 is ridiculously high.
Response from PetEdgeJun 13, 2019
Thank you for your feedback Erika, we are reviewing our shipping policies to give our customers the best deal we can!
Dog O.
Several items I wanted were not available. I was told this was due to PetEdge being recently bought by another Company. The new owners were bringing in the items they favored. As I recall, I was told this before- quite some time ago. If this is so, then discontinued items should not even be advertised in the new catalogue. I placed my order on the phone. My first call was taken by some guy who was as dumb as a post. When I realized this I hung up and placed another call. The second time I talked with someone who was sensible, and I placed my order. My order was received in a timely manner and I am pleased with my purchase.
Response from PetEdgeJun 10, 2019
Thank you for bringing this to our attention, we can review this with our customer service team to help improve our service. Can you tell us what item(s) you wanted that were not available? Email [email protected]. Thank you, we appreciate the feedback.
Mary
Shipping too slow.
Response from PetEdgeJun 10, 2019
Thank you for the feedback Mary. We are working to improve our shipping times due to feedback from great customers like you! Look for big improvements soon!
Jovona
I placed an order and accidentally placed it twice. I called to cancel one of them and the gentleman said he would cancel it for me. I still received the double order, only it came all together instead of 2 separate orders.
Response from PetEdgeJun 7, 2019
Hi Jovana, Thank you for bringing this to our attention. I have sent it to our customer support team to further investigate. I apologize for any inconvenience.
Jerry R.
Not enough information on products and poor customer service on phone
Response from PetEdgeMay 28, 2019
Hi Jerry, Thank you for taking the time to review us and we apologize for any inconvenience. We hope you'll give us another try. We are always here to help!
