PetEdgeReviews of petedge.com

Shipping took to long

When someone calls with a speech impediment they should not get nasty 🤢 and keep saying you don’t understand them I’ve been a customer for 25 years and never had a problem until a year ago and I’m not happy about waiting a month for my blade which they said it was two weeks back ordered

Went back to petedge after years when we got a new puppy. Experience was as i remember, but online competitors seem to have improved web interaction and faster shipping. Otherwise, no complaints and products were of expected quality.

Selection and prices are great, but the website is very frustrating and sometimes you just need to call in your order. It can be slow and going to check out in your cart gets hung up frequently. It is also not very flexible in terms of buying for multiple locations with different cards.

Placed an order on Saturday paid for it and got a message that the order could not finalize. I reordered then got confirmation on both orders. Called Monday and was told they could not cancel the order because a tracking number was already issued. Now I have to return one order.

When I received my shears on Wednesday the curved shears closed to far and made a “v” at the end. I emailed them and asked if there was a way I could fix that or if I’d have to just get a new pair and I have not gotten any reply at all. I absolutely love my other two shears it came with just disappointed with the curved ones. Wish I would at least get a reply from them.

My order arrived incomplete and the box had been damaged and torn open and re taped. I called customer service and was told that the whole order had been delivered, which it wasn’t. The lady on the phone was helpful and fixed the problem and re shipped out the missing pieces to my order right away

I feel like shipping time shouldn’t take as long as it did.