PetEdgeReviews of petedge.com

I received my 2 buttercut blades and I was so excited to get to work and use them and both snagged the hair. Neither worked. I was so annoyed. Now I have to figure out the whole return policy which is sooooo inconvenient in a pandemic.

I have been purchasing from petedge for years now. Along with other supplies, I purchase at least 3 pairs of clippers a year. I am a professional groomer and I go through clippers quickly and despite what some may say, once clippers stop working properly, there is no fixing them. So, I just keep buying new pairs. The last pair I purchased came damaged. Perhaps they are refurbished, I am not sure, but they are not working properly. I have never asked to return anything at petedge. I requested a return form and after a couple days I received an email to take a video of the non functioning clippers and submit that first. Unreal!!!! What an inconvenience. As if professional groomers aren't busy enough. Now I have to find someone to video tape me demonstrating how these clippers don't work. On top of that, I now do not have a pair of properly functioning clippers, and have to continue to wait to return these damaged ones that I purchased. So, if you are a professional groomer, you may want to consider purchasing your clippers elsewhere. You do not want to be in the same position that I am in right now, waiting and using clippers that are not 100%.

Ordered my products, person in phone had no idea what they were doing, took forever, had a manager come over a couple of times, then come to find out week and a half later never placed order! Then ordered again , only to get an email a couple of days later saying the shampoo I ordered was out of stock an I should have been told that which I wasn’t!!!! As of date still have not received all of my order

I removed an Item from my order which dropped the total slightly below $100. Customer service didn’t alert me to the fact that I no longer qualified for free shipping. I paid more for shipping than for merchandise. Almost $80 in shipping.

I will never buy from Petedge again, the reason being. I purchased 2 grates for my tubs that did not work, when I had to return them I was charged $75! I talked to customer service and they would not make it right. I was purchasing items from them prior to this and wasn't happy with the shipping charges but continued anyway. Never again! who charges that kind of charge for a return.

I ordered in Nov and got most of my order but I just finally got my shampoo in February after calling 3 times! They cancelled my order 2 times "accidentally." They used to be great but I have been hearing several other groomers in my area have had issues also. Hopefully they fix the issues.

I've been a client with PetEdge for several years. In my opinion, since it was sold to another entity, it has gone down the tube in number of products available as well as the service. I had to call in to use a different credit card because I was told that my card had been declined. I called my credit card company and was told there were no issues with my card. I called back with a different card , the person took the information and told me they would have to put me on hold for a few minutes and they never got back to me. They sounded like they were talking from a garage. Note: I am a veterinarian. I groom dogs and buy a lot of products.

Been using them for a while now. Items on invoices ship at different times changing your invoices making it more cumbersome to account for. Customer service, although fairly responsive, Is clueless on how to treat their customers. Ignore outright questions you ask and paste standard answers to non standard questions. I was recently double charged an order. It has taken over 15 back and forth emails to resolve and customer service repeatedly insinuates it’s our fault. They attempted to have me pay ship items back I didn’t order. When I brought it to their attention on then did they sent me a label for shipping but didn’t even mention the fact they just tried to make me pay for their mistake. There were items they didn’t ship that they did double charge for, so we will see how they are going to handle that. I have spent $1000’s with them, but this $110 double order is making me rethink using them in the future because of how they are handling it. UPDATE: One month later and Surprise Surprise, they did not issue the full refund, they gave me about half the amount that should have been refunded. Oh, and the reply to this review saying that they would reach out, no one ever reached out to contact me about this!! Buyer beware!!!