Valued C.
Some items back ordered
Some items back ordered, partial shipment of some items and than company cancelled other items. Cannot use items sent without items that were cancelled. Expensive shipping and now have to pay to send back what was shipped. Update: petedge fixed everything very promptly. I was wrong regarding the shipping back
Response from PetEdgeNov 6, 2020
Thank you Kimberly and deepest apologies for this poor experience. This feedback is important as we are working diligently to improve on product availability and service. You should not have to pay to send the product back; a customer service specialist will reach out to you with a return label. Additionally confirmed you were not charged shipping; our specialist will confirm this with you as well. Have a wonderful afternoon.