PetEdgeReviews of petedge.com

Horrible customer service! Even with the upper Managment, someone is always in a meeting and even when you email they don’t reply back. Went from a $5000 purchase order to the minimum of $300 and took my money to their competitor. As a small business owner they sure made me feel small. Their competitor was more accommodating with orders, shipments, and follow ups. My tables where delayed not because of Petedge but because of the distributor. Which I was not informed of right away, but only because I never received a confirmation email on payment I noticed something was wrong . Once I noticed this a week already had passed, so I called in. My payment was not processed because the billing address was not correct-because the rep never asked me for the bill address just assumed it was the same as mailing. when I asked why no one called me? The reply was “we have thousands of customers we can’t call people,” but their competitor does! So by then the tables became back-dated for 3 weeks. Now I was upset because it pushed back my opening. I was informed I would receive 20% off my next order and was given a code. So I began to place my order for supplies and when I applied the code it was not valid. Called in and was given the same code again stating it did not work, emailed the technical support and received an email they could manually adjust it to my 20%. Than when I called in no manger was able to speak with me, but the associate informed be it was for $20 not 20%. I was than told to reply back to the original email sent to me so it could be honored. Replied to email and what do you know I never received a response. Called in the following day left a message with the manager on duty, never received a call back. I wouldn’t be calling and emailing if it was just for $20. So if you ask me that’s horrible customer service, even when I have an email stating 20%. Found the exact same tables new with warranty $300 less than Petedge would have charged me.

I was charged 182.00 to ship an item the website said costs 20.44 to ship. The main problem was that the manager i talked to argued that this was normal, she had an attitude. I should not have had to get so stern and upset with her to get a refund. At no point did she apologize, be nice, or have any good customer service skills. After 3 emails 5 phone calls they issued a refund for the difference. I've been a customer for 15 years and will never support petedge again.

I tried today to orde an additional $200 woth of poduct and was told $44+ to ship. Font cove of catalog clearly states free shipping on qualified odes ove $99. Earlier this month I ordered over $400 in items. All but 3 items qualified. What changed? I'm ordering towels and leashes!

The worst company! Take years for a simple order !

Very disappointed in "Pet Edge" Placed an order 1-19-21. The brushes I ordered were on back order. Were suppose to be delivered on 2-10-21. No show- called them the last week of February and they rescheduled them to come out 3-10-21. Waited until the end of March, they said ok they are in now, give them 5-7 days. Waited 2 Weeks! Called them up and they said we don't ship out products until they are paid for! What... i paid for them when i aced the order."We only ship what has already been paid for". Then why did you say you were shipping them out! Twice! I don't get it. I will not be ordering from them anymore

Still have not received my product

It took a while for you to get a partial order to me. I still have not received the rest of my order even though it said in stock online when I placed the order . When you were groomer direct I got the shipment in 2 to 3 days. Update today I got an email cancelling my order for the clipper and the blade because they said it had been 30 days since they placed the order. This is definitely not good customer service

Not only did my shear set (180$) get shipped days after it was supposed to be shipped, it arrived completely disgusting with dirty blades as if they had been sharpened by a non professional. I cleaned them and oiled them and attempted to use them (I am a professional groomer) and the shears literally are not even able to cut hair. They bend hair and the finger rests are jagged and painful almost like they were chewed on. I asked to return them and instead of being helpful I was told that I was responsible and also would only be able to return them if I paid for shipping and shipping insurance. Honestly will never ever purchase from this joke of a business again and will warn every other groomer I meet. Buy your products elsewhere.