PetEdgeReviews of petedge.com

I purchased a new set of Oyster clippers and did not open the box for a few weeks. The first time I tried the clippers, they would not clip at all. I contacted Chessa after sending an email with no response. She told me to contact customer support. I did so on September 4th, less than 30 days from my purchase. Instead of having me send back the clippers, she wanted a video! It took a while to get the video to go through. Today I was notified by Riannon Ceiley that now we were past the 30 day point and they would no longer honor their guarantee.

I have emailed twice with no response. UPS informed package can’t be delivered without broker/customs to come to Canada. They estimated $100 on top of the $50 shipping I payed. So the items need to be returned from sitting at the boarder. I would Appreciate a response as the where the package is, if they have received it, when I will be refunded. Thanks

Can’t sign back in no record of email on account pissing me off

I have had 4 out of the 6 leads I bought break the first time using which resulted in dogs jumping out of the tub or off the table. Potentially causing injury. Will never buy again. Unethical to even sell them!! Horribly unsafe!!. Completely unsatisfied!!!

I would love to give this a good review, but I can’t leave a good review for a product I never received. In over a week two different shipping companies claimed to have my package, at the same time, in two different states. After multiple calls to both customer service lines, no one can seem to locate my item. PetEdge Customer Service told me I was simply confused and did absolutely nothing to help sort this out and stopped replying to my emails. If you are ordering this or any other large item I would recommend placing your order with a different company that uses reliable shipping services. In the time this has occurred since my grooming table has been lost, I have been out of work and I have not only lost clients but money I need to support myself and my family. After paying $161 for shipping, I would expect to receive my product, or at least be able to locate it. As of August 20th, one tracking says my package is in Arkansas, and the other says it’s in Durham, NC and out for delivery. I recommend choosing a company with helpful customer service who values their customers and uses reliable and trust worthy shipping services and that is not PetEdge.

I have not received my order, according to the tracking information my order has not reached the post office, I paid for 1-3 days shipping and my order is not here. I have emailed customer service and tried to call and have received no response. If I do not receive my order I will never order from this company again. Gail L. James

Prices have gone way up!!. BIG price increase!! Out of stock and discontinued MANY products.

I ordered a $200 pair of shears and shipping was supposed to be free. I was charged for shipping which necessitated my having to call for a refund. What should have been a simple online transaction turned out to be hassle