PetEdgeReviews of petedge.com

I called when my item didnt arrive on time and was told it was back ordered. When I did the order I spoke with the sales agent and checked to make sure it was Not on back order as the first one I requested was so I changed the color to get what I needed in a timely manner. When it didn't arrive I wanted to track it and called because I was a firts time customer and needed assistance. As I was told it was on back order and just shipped I told her there must be a mistake as I changed my orderto assure it wasnt on back order. She kept saying it was a mis communication and I said No, its not, I feel it was done purposely to get my money nd to heck with the customers needs. It arrived a week late and thats unacceptable as I had plans and had to cancel due to the dog not being groomed properly. Also I was disconnected I feel purposely after correcting her a second time about it not being a miscommunication. I told my sister as she had reccomended you and has been a loyal and big customer for many years and she was appalled. Im known for being a very patient person but I also know good customer relations and honestly the one taking my original order was great but misleading if he knew it was back ordered also, like the first one I asked for and as far as the second person I spoke with, well as a store manager myself, she would not work for me long at all.

I’m still waiting for three of the brushes I ordered with no updated shipping information. Also, I would, unfortunately, NOT be surprised if they were to charge me shipping on products that should have been included with my original order. Otherwise, why would they let me purchase it....

Orders $200 worth of things only got $80 everything else was backorder if I had known I would have ordered from Amazon instead of waiting 2 months

My $100+ order was divided per confirmation I rec'd. Gave no reason. Confirmation listed shipping dates. Rec'd 1st part of order on time. After 2nd part was a week late I called. Person I talked to was impatient, verging on rude. She said I should have rec'd a 2nd notice about backnirder & delayed shipping date. Did not, so how was I know what happened or when it would ship without calling?

Very fast delivery"

When I placed my order on 7/10 it said it was going to ship out on 7/11. Definitely not the case . I had to email customer support to find out why my order still said pending then all the sudden they provided me with a tracking number and parts of the order are coming separate. Still waiting on one more item. This makes it hard for me to trust if I order again things will get to me in a timely manner

Whoever took my order over the phone .. wasn’t as happy to please me .. she seemed like she was irritated.. I told her my billing was at my home but I wanted it shipped to my Business address, witch I gave her ..it all come to my home anyway.. I was very Displeased With your service and her attitude..

The product was excellent. My complaint is the person involved service. I order the grooming table as a gift for a rescue organization and charged it on my debit card. With plenty of money in the bank, there was some problem with the card and you cancelled the order. You did not have the courtesy or personal interest to call or email me that there was a problem. This was not a $5.99 toy. Customer service could have and should have alerted me and I would have immediately given you another card. This is not the way to keep customers, and you certainly have not kept me.