PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lisa
I didn’t have any friction or rude behavior but I didn’t receive all of the products that I ordered.
Response from PetEdgeMar 3, 2019
Thank you Lisa, I'll ask Customer Care to review this to see what happened. Hi Lisa, we see the items were on backorder when you ordered. We are pressuring Andis to make their delivery so we can get these out to you!
Karyn
I’ve been using Petedge for over a decade now. I truly hate to post a poor review but perhaps this will help some issues to be addressed that my peers and I agree have become too big to ignore. First, over the past two years quite often when I place an order items have been out of stock. In the past year, I placed a shampoo order for Bio-groom oatmeal shampoo. It was out of stock. In every size from 5 gallon to 1 gallon. A common, big name brand... on back order. And that’s happened on such common items from nail clippers to bows to shampoo. It’s ridiculous. Secondly, your prices are too high. Flat out, I can buy things cheaper on Amazon. Third, the product line is too heavily biased to your house brands and you don’t carry what I buy. From a special pet silk serum to laube clippers to Les Pooch brushes to Mars Coat King And no, your own brand isn’t comparable, I’ve tried them. I truly hope y’all can fix these issues because I’ve begun to simply stopped even trying to order from y’all. You’re simply not the first place..: or even second place I check anymore
Response from PetEdgeFeb 27, 2019
Hi Karyn, thank you for the honest feedback, We really do appreciate it. As you may not know the old PetEdge was liquidating it's stock and not buying inventory of all those brands you mentioned. The old PetEdge was going out of business. Since then, PetEdge was purchased by Boss Holdings in May of 2018. Boss has been reinvesting in our inventory, bringing back those important brands, and investing in making our own brands even better! We are really picking up momentum and headed in the right direction, so don't give up on us! Thank you again for your comment, we look forward to having you see the improvements as we move forward.
TCK
Product was great, no issues (tweezers) but the shipping cost is tremoudsly expensive for small items. It cost me more to ship it standard mail then the actual item itself.
Response from PetEdgeFeb 22, 2019
Thank you, we really do appreciate the feedback. We're looking for ways to make shipping easier and less expensive!
Matt
Products were good and delivered on time. The relentless emailing EVERY FREAKING DAY is obnoxious and out of control.
Response from PetEdgeFeb 22, 2019
Thanks for your comment Matt, we're looking to upgrade our marketing and we hope you'll be happy!
Diana
Using petedge website has become the most frustrating experience. Searches are completely inadequate. Items will appear in some places and not others. Or, items will appear and when you click to order, it is discontinued or backordered. I used to order virtually everything for my very busy grooming shop of 8 groomers. Now, petedge is the last place I look.
Response from PetEdgeFeb 20, 2019
Thank you very much for your comment Diana, we honestly appreciate it as we work to rebuild or website and our inventory. Customer like you are extremely important to our future. May we give you a call to get some more feedback?
Dorothy
My last order with PetEdge, the shipping was very slow! Took almost two weeks from order to delivery. Very disappointed.
Response from PetEdgeFeb 20, 2019
Thank you Dorothy, I will ask our Cusrtomer Care team to review why the order took that long. We want to improve everywhere we can!
Vicki Graf Autumn Shades Standard P.
Petedge used to be the only place I would buy from but now everything is on backorder. Now I prefer Groomers Choice.
Response from PetEdgeFeb 15, 2019
Thank you Vicki, we appreciate your comment. Knowing our customer's concerns is really helpful as we continue to restock and rebuild. We look to make great improvements to become your trusted business partner once again.
Luisa D.
Hi, I love your store and the great variety that you have. I do feel the shipping costs are way too expensive! I live in Australia, and often want to order your products, only to find the shipping costs more than the product itself! Ridiculous really! Petedge should negotiate the cost of shipping down for it's customers.
Response from PetEdgeFeb 14, 2019
Thank you Luisa, I have asked Customer Service to review and report on international shipping costs to AU. I hope we can reduce the costs!
