PetEdgeReviews of petedge.com

My experience with 2 of your customer service representatives was unpleasant and one of them was a manager/supervisor. The manager/supervisor representative was not clear in her actions. When I had called back to clarify and ask about the shipping label, the new representative was unprofessional and told me it was my fault. The two had spoken and I was basically told that I was at fault and there was nothing they would do or have to do. That’s great customer service for a long time customer.

I have used PetEdge a few times in the past and been pretty satisfied for the most part. This time just wasn’t a good experience at all. I spent almost $1000 with PetEdge on this last order alone and I have to say I’m very disappointed. Firstly, I ordered a 3 piece set of Geib shears and upon unboxing, my thinners were already catching so bad that I couldn’t close them all the way and they were completely unable to use. I contacted customer service about a replacement and was told I would have to send back the entire set to have the thinners replaced it to get a refund for just the thinners alone. I had already started using the other 2 pair of shears. So basically, I got screwed out of a pair of thinners. Secondly, I back ordered a full set of buttercut blades and was relying on them so I can send my others off to the sharpener. I backordered about a month out because they weren’t in stock. Well about a month and a half in, I noticed I still hadn’t received my blades so I check back and they sent me an email telling me they just removed them from my order. The reasoning was because they were “out of stock.” Seriously? I ended up breaking down and having to order ANOTHER pair of thinners which I wouldn’t have had to do had they just taken back my already broken out of the packaging shears they sent me. Anyways, I will try and find a new pet supply company to order from. I was not happy at all and I would expect more considering the fact I spent so much money on so little items. It was not a bulk order. It was blades, shears, and a few cans of cologne spray for dogs. PetEdge just lost an 8 year customer over a couple hundred dollars.

Haven’t received order yet! Why are you asking for reviews?

I have submitted a return request a week ago and I haven't heard back from anyone. I spent quite a bit of money on a product that I am unhappy with and would like to send it back.

We waited for our order of clippers to arrive for a month. I received a new date of arrival as March 17th, another 2 weeks after our original date. A week later I receive a message saying our order was cancelled?? Never again am I wasting my time with y’all. My business is in way too much need to be messed around with like that.

Ordered item on Feb 23, still haven't received it as of March 15

too many spam emails.

If UPS needed information to deliver the package out on this country road. PetEdge should have given him the information I gave them everything that they could possibly need to get in contact with me when I ordered my package is the $300 package and I'm leaving town early tomorrow morning and who knows who could take it. And then am I responsible for it???