PetEdgeReviews of petedge.com

Response from PetEdgeOct 7, 2025

We apologize about the inconvenience, I do see that they tried emailing you back, but it was kicking it right back to us. If you run into any issues, you can always call us at 1-800-738-3343 and one of our specialists will be happy to assist you. We are open Mon-Fri from 8am-6pm Central Time. As of now i see that the AN Pro AG 2-Spd Clipper with10 Blade have been shipped out and should be arriving to you Tomorrow Wednesday Oct 8th by the end of the day. Please call our call center to provide you with tracking information. We truly apologize for any inconvenience this has caused. We always try to do our best to help our customer with any needs and we are so sorry we fell short of your expectations. Thank you for letting us know of your issue and thank you for choosing PetEdge for your grooming needs we appreciate your business!

Response from PetEdgeSep 15, 2025

Editing: Thank you for taking the time to speak with us and verify we did have the correct information on your account. We believe this is something carrier related that they take your packages to the wrong address. We have enhanced your address spelling out the North to help them in the future. Thank you again for helping us to figure out the best resolution and thank you for choosing PetEdge. Hi there, we listened to the call, and our representative did verify the address with you that we have on file. We will be contacting you to see what the issue is, and how we can assist. We appreciate you letting us know of the issue, and we look forward to rectifying this with you.

Response from PetEdgeSep 5, 2025

Hi there, we are so happy that we were able to connect with you today to resolve the issues you were having. We are very sorry for the inconvenience caused to you, and your return shipping label is on its way. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeSep 4, 2025

Hi there, we hear your frustration and are very sorry for this experience. We will be contacting you today for a full resolution to all issues. We apologize for the inconvenience and will make this right. Thank you for letting us know about the issues you're having, and we look forward to speaking with you today. Thank you for choosing PetEdge.

Response from PetEdgeAug 8, 2025

Hi there, we apologize for the inconvenience with the shipping, our larger orders do go palletized to ensure the products get to you safely. and a pallet is the best option. Unfortunately, a pallet won't fit through the doors, and our inside delivery is not to come into a home or shop as that is a liability to the shipping company and is considered a white glove service that we do not offer as the cost is considerable. Generally, customers remove each item off the pallet, and I know a pallet is not a great asset to your property, but many people use the pallets for other purposes or will get picked up if you put on the curb. Again, we apologize for the issue, and when you order again, please give us an email to [email protected] or give our customer service team a call 800-738-3343 and let them know you do not want your order delivered on a pallet. Thank you for letting us know, and thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeAug 5, 2025

Hi there, we are sorry to hear this. We do see that an order was placed on Sunday and do have one of our customer service specialists reaching out to you today to ensure everything is working as it should and you were able to order. We apologize for this experience and thank you for letting us know of the issue. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeJul 8, 2025

Hi there, that's not an issue at all. We apologize that the packaging wasn't in good condition upon receipt we will file a claim with our vendor. Please know that our company doesn't send anything out unless it's in perfect condition we apologize for our delivery service and the issue that this has caused. We will be contacting you for a complete resolution. Thank you for choosing PetEdge we do appreciate your business.

Response from PetEdgeJul 2, 2025

We apologize about the inconvenience, we will have one of representatives contact you about this issue please provide them with your Order number, Thank you for leaving a review we really appreciate that!