PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Carol
I've tried ordering these hair brushes 3 times now and you never have them in stock, my suggestion is to take them out of your catalog..
Response from PetEdgeMay 21, 2019
Hi Carol, Thank you for bringing this to our attention. We apologize for any inconvenience. We are working hard to improve and to avoid adding back ordered stock to our catalog!
Louise
Poor customer service...very unfriendly. Will be shopping at Ryan's from now on. I dealt with Linda re a return.
Response from PetEdgeMay 17, 2019
Hi Louise, Thank you for bringing this to our attention. I apologize that you had a negative experience with our customer service rep. I have sent this to our customer support team to investigate. I hope you'll give us another try in the future! :)
Janine
Was sent shears that were bent. Called to have replaced, was told they would ship out a new pair right away. A week and a half passed, no replacement shears delivered. Had to call again to inquire was told they would ship out. Seven days later still no shears even though was sent a ship notification by email. Stopped using Petedge for sometime thought would give a try again. Still experience slow service with no results. Stopped using because of the multiple back orders and the extended delivery times. Quality of service is not there anymore.
Response from PetEdgeMay 15, 2019
Hi Janine, Thank you for bringing this to our attention and we apologize for the inconvenience. I have sent this to our customer support team to look into.
Jennifer
Honestly I wish I had gone with Amazon. Atleast their return policy is decent. I purchased product and wanted to exchange it and immediately emailed the company but never received a response. Which resulted in me returning product which I wouldn't have used for $30 and I havent received my refund a week later.
Response from PetEdgeMay 15, 2019
Hi Jennifer, Thank you for bringing this to our attention and we apologize for any inconvenience. I have sent this to our customer support team.
Cynthia
Customer service Emily was terrible. I had to ask Twice to repeat to confirm I was ordering the correct item and pricing. She had an attitude I didn’t appreciate. Also I purchase many of your items on Amazon. They are competitive and have free 2 DAY SHIPPING! You’re pricing on dog clothes are retail now so I go to Ross Or Marshals for Better pricing. Y’all need to more competitive with pricing and shipping. I only ordered shampoo,etc because you had a couple of things that I can only get at PetEdge. I’ve been in grooming business 22years and have used your service for years but have been disappointed with cost of shipping , customer service and time items take to get delivered.
Response from PetEdgeMay 15, 2019
Hi Cynthia, Thank you for taking the time to review us. I apologize for any inconvenience and please know that we value your feedback. I have sent this to our customer support team to further investigate.
Rose
the shipping of my order was ridulous I was charged twist.Will never order from them again
Response from PetEdgeMay 15, 2019
Hi Rose, Thank you for bringing this to our attention and I apologize for any inconvenience. I have sent this to our customer support team to review.
Michelle
Declining customer service. Ordering online has its glitches - making the customer having to call in the order. That's when the phone sales staff is rude, unprofessional to its customers. They lack customer service skills.
Response from PetEdgeMay 15, 2019
Hi Michelle, Thank you for taking the time to review us. I apologize that you had a bad experience with our customer service team. I have sent this to management to review.
barbarra
I find you are happy to get my order. you state 100% guarantee of products. when I purchased wahl clipper blades which are faulty.you didn't want to know and did nothing. Not good business practice I feel Barbarra
Response from PetEdgeApr 15, 2019
Hi Barbarra, thank you for letting us know about this. I will ask our Customer Service team to look into it asap. Hi, we don't have a record of any calls or emails from you, so Customer Service is going to give you a call. Thank you!
