PetEdgeReviews of petedge.com

Response from PetEdgeFeb 8, 2023

We are so sorry that we weren't able to solve this problem for you to begin with,but it looks like one of our reps reached out to you almost immediately after your review! We are happy to honor the case pricing as it is something we currently have in the works to return to our site! We apologize for any inconvenience this may have caused you and we hope you will consider PetEdge in the future for your grooming needs ❤️

Response from PetEdgeJan 19, 2023

Hi there, we had emailed you several times regarding an issue with your account. We unfortunately had no control over the issue but are happy that it was resolved on your end. Our agents did the best they could with something out of their control. Once the issue was resolved we were able to process your order and do show it's delivering today to your door. We do appreciate your feedback and take things into consideration on our reviews. We apologize that you feel we failed on our service, we are truly sorry we just had no control over the issue. We do appreciate your business and thank you for letting us know your dissatisfaction.

Response from PetEdgeJan 19, 2023

Hi there, sorry you had that experience, this can happen during shipping, but know we listen, and take our reviews seriously! No need to contact us, we will be contacting you today. Thank you for being a PetEdge customer where your business is valued and appreciated be in touch this morning with you :)

Response from PetEdgeJan 16, 2023

Thank you for bringing this to our attention. We see that your order was placed on the 10th and shipped out on the 12th. It is currently in transit estimated to be delivered by the 18th. We will have a representative reach out to you with more detailed tracking information. Thank you for helping us better serve our customers, we truly appreciate your business.

Response from PetEdgeJan 9, 2023

Hello, We apologize for this mistake. We will have a supervisor reach out to you and get this resolved. Thank you for brining this to our attention as we take these reviews very seriously. Thank you for your business we truly appreciate it.

Response from PetEdgeJan 6, 2023

We apologize for the delay in you receiving your items. It looks like UPS is marking your order as fully delivered as of 1/4/23. If you are missing any items please do not hesitate to contact us so we can get replacements sent. Thank you for taking time to leave a review so that we can better serve our customers.

Response from PetEdgeJan 4, 2023

We apologize for the inconvenience and misunderstanding on our part. We will get the blade sent out to you free of charge; since it is not your fault the clipper did not come as advertised. A representative will be reaching out to you with updates. Thank you for being a PetEdge customer we truly appreciate your business!

Response from PetEdgeDec 5, 2022

Hi there, we know Mike is already working on this issue with you and know he will take care of everything needed he does a fantastic job! Thank you for letting us know of our issue, we really appreciate it. Thank you for being a PetEdge customer, we truly appreciate your business and again Mike will follow through to make everything right!