PetEdgeReviews of petedge.com

Response from PetEdgeMar 20, 2023

We are very sorry for this experience. We've looked into every call, and the entire order process and see where the ball was dropped. We won't make excuses for our transportation broker, as our customer service team did follow through consistently and we have let our broker know of this issue caused. We apologize for all of the inconveniences with this situation. We can only hope you accept our apology, and the credit for the shipping issue that you had. This is never the experience you should have with our company. Thank you for letting us know where we fell short of our expectations, and know we will do better!

Response from PetEdgeMar 13, 2023

Hi there.... This is a true dislike on our end. We are sending your review to the trucking company that handles the shipment. I'm very sorry for your experience but know we do take your reviews seriously. We also tried to reach out to you for further information. Thank you for providing us with this feedback and making us aware. Again, we apologize for this experience, as this is not and will not be the norm. Thank you for choosing PetEdge for your grooming needs.

Response from PetEdgeMar 7, 2023

Hi Antonio... We've reviewed your accounts entirely and did see an issue with your first account. We would be entirely unaware if your bank is holding funds that would be something on your end as it's your account. We did listen to the call, and you were given the correct address to send the funds to for your order, and that order has processed, shipped, and been delivered. We appreciate you taking the time to review us and understand your frustrations. Thank you for being a PetEdge customer.

Response from PetEdgeMar 4, 2023

Hi there, we looked into your order entirely, and do show your order was picked, packed, and on the truck out the door same day 02/27. We are also showing for your area that UPS had severe weather causing a delay in your shipment! We are very sorry you were disappointed in our communication!! I do show your order is being delivered today, and we do send an email with your tracking information once shipped. We will have one of our customer service leads contact you on Monday to ensure we have all correct information for you. Thank you for letting us know of your experience, we are truly sorry! Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeMar 1, 2023

We are very sorry for your experience, and see you had a large order, hence the multiple boxes. We appreciate your feedback and taking the time to let us know. Thank you for choosing PetEdge, we truly value your business and feedback.

Response from PetEdgeFeb 24, 2023

Thank you for taking time to leave a review. We apologize for the delay in getting your items. After having reviewed our records we do see that some of the items on your order were on backorder and the items in stock were coming from different warehouses which is why you received your order in four boxes. We will have a supervisor reach out to you today. We take these reviews very seriously and appreciate you bringing this to our attention so we can better help you. Thank you for choosing PetEdge, we truly appreciate your business.

Response from PetEdgeFeb 24, 2023

We are so sorry that this happened to you. Our customer service rep did reach out in hopes to rectify the situation. We truly appreciate your business and your time. Thank you for choosing PetEdge!

Response from PetEdgeFeb 13, 2023

Hello, thank you for taking time to leave a review. We apologize for the inconvenience of the defective shears. After looking through the email correspondence we do see that we offered a refund or replacement once we got to your email. In the future please feel free to call in and we can get any issues resolved in a more timely manner. All our items have a 30 day warranty from when you receive them and we are always more than happy to get you what you need. Again, we apologize for the inconvenience and we hope we can count on your future business.