PetEdgeReviews of petedge.com

Response from PetEdgeApr 4, 2023

Hi Myranda, we reviewed your entire account and do see where you sent an email to us on 03/28/2023, and we sent you a reply to your message on the same day letting you know the item you ordered was on backorder until 04/29/2023 and it appears it came in much earlier than anticipated and was delivered to you yesterday at your door. Please let us know if you didn't receive your order and we will be happy to help. 800-738-3343 Thank you for choosing PetEdge, we truly appreciate your business!

Response from PetEdgeApr 4, 2023

Hi there, we truly are sorry for the experience you had, and do hope that we got it right!! We are happy to be able to help with the 4-H group as well. Please accept our sincerest apologies, as we truly value your business!! Thank you for choosing PetEdge :)

Response from PetEdgeMar 30, 2023

Hello Stacy. I want to start out by apologizing for the inconvenience this delivery has caused you! We have reviewed your order and we can see that there was a miscommunication with the delivery company. I do see that our customer service reps have been in constant contact with you trying to get it resolved. Your replacement is on this way and you have been emailed with the updated tracking information so you can stay up to date on the shipment. Another rep will be in touch to see if there is anything else we can assist you with. We truly appreciate your patience on this matter and we hope to hear from you again in the future! Thank you for choosing PetEdge!

Response from PetEdgeMar 30, 2023

We apologize for the delay of your product and reviewed your account entirely. It appears that our carrier UPS did change the delivery date we are unsure what happened at UPS for them to change that date and realize how frustrating this is. I do see that you did receive your package yesterday on your front porch, please let us know if you did not. Again, we are unaware why UPS changed the drop-off date, but are looking into this. Thank you for letting us know, and we do truly value your business at PetEdge.

Response from PetEdgeMar 28, 2023

Ugh, we dislike seeing this it makes us sad as well. We are replacing the missing items for you and so sorry this happened to you. We are also having one of our customer specialists contact you to let you know what we are doing and confirming your information. We promise to make everything right with you and appreciate you letting us know. Thank you for choosing PetEdge for your grooming needs, we truly value your business!!

Response from PetEdgeMar 27, 2023

Hi Erica, we are so sorry to hear this, but no worries we always take care of anything damaged, or defective. We will have one of our customer service specialists contact you on Monday and get everything taken care of. Thank you for letting us know, we truly value your business!

Response from PetEdgeMar 23, 2023

We appreciate your feedback. It looks like we have already set you up with the return you requested. A customer service representative will be in touch with you for any other concerns or questions . We thank you for your patience.

Response from PetEdgeMar 16, 2023

We are sorry to hear you are unhappy with your purchase. If some of these issues arrived within your first year of purchase we would have been happy to help you. We would love to take a look at your order and see what we could do for you however it looks like you didn't leave us any contact information. If you would like to go over your options feel free to contact us at 1-800-738-3343. Thank you for taking the time to leave us your feedback.