PetEdgeReviews of petedge.com

Response from PetEdgeJul 6, 2023

Hey Alex, we need you to contact us 800-738-3343. We have done everything we can on our end please contact us at the phone number, and ask for a Sandy, Chelsea, or Chessa.

Response from PetEdgeJun 28, 2023

Hi Brenda, we saw this review and quickly had a specialist contact you and I'm so glad we did!! We honor our 1-year warranties, but unfortunately it seems like this was over 5 years ago prior to Boss PetEdge purchasing the old PetEdge. We are sorry for the experience received so many years ago, and thank you for giving us another try, and note we are new Boss PetEdge took over in the early months of 2019. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeJun 20, 2023

Hi, we've searched your information, and see you placed an order on the 12th. If you are wanting to place another order and are having issues, please call us at 800-738-3343 as we can help. Thank you for taking the time to let us know of the issue, we appreciate the feedback. Thank you for choosing PetEdge for your grooming needs, we truly value your business!!

Response from PetEdgeJun 1, 2023

We have reviewed your order, and it shows you were getting two different shipments one from the post office, and the other one from UPS. We are having one of our customer service specialists contact you today. Thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeMay 16, 2023

Hi Molly we sent you an email to your gmail :) to please forward photos and you might have tried, but unfortunately, we did not receive them. If you look through your emails, it was sent on 05/11/2023 from our [email protected]. Please send the photos so we can resolve. Thank you, Molly we appreciate your business, at PetEdge.

Response from PetEdgeMay 16, 2023

Hey we hear you on this... It's super frustrating for us as well, but we are doing our best to keep items flowing in quickly. Please give us a call and we will see if we can give you an alternative to what you are wanting! Thank you for choosing PetEdge, and providing us with your feedback we truly value your business!!

Response from PetEdgeMay 5, 2023

Thank you for letting us know about this, we apologize for the delay of your product and reviewed your account entirely. It looks like the last two items to complete your order and replace the damaged item are on their way due at the beginning of next week, you should be seeing those soon. We have tried to contact you to make sure everything has been resolved as our support staff has been working on this for you, if you have any further issues or still need assistance please call us back so we can get this resolved for you as quickly as possible. Thank you for taking the time to share your experience with us.

Response from PetEdgeApr 22, 2023

Thank you so much for providing feedback on your experience, we see your order was placed 4/15 and processed for shipment within the regular 1-2 business day timeframe. Unfortunately the dryer is a brand new dryer we have added to our extensive lineup, and we do not have replacement parts available for these yet. As our customer service representative informed you, once you have dropped off the dryer at UPS you can immediately contact us to have your new dryer sent out, no need to wait for it to return! You can call us at 800-738-3343 once you have dropped the original off at UPS. Thank you for sharing your experience with us, we really appreciate it!