PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valued C.
I have reached out to customer service and haven't gotten a response.
Response from PetEdgeAug 9, 2023
Hi Sammy, we do see where two different agents tried to reach you and sent you an email and issued you a return authorization. Please let us know if you haven't received this information. We are open 8am-8pm CST M-F. Thank you for choosing PetEdge for your grooming needs, we truly appreciate your business!
SONYA R.
It’s been over 2 wks and I still have not received my 56” dog bath tub. A guy called me this morning and they can not find my tub. Not good
Response from PetEdgeJul 31, 2023
Hello Sonya, we completely understand your frustration. After speaking with the carrier and searching for your package over the weekend luckily we were successful in tracking down your order. We truly appreciate your patience and we hope you understand this was a one time occurrence. We hope you continue to choose PetEdge for your grooming needs ❤️
Tracy M.
What a TERRIBLE online ordering process!! Site is very complicated to use and understand. My address info had been updated with an order place months ago but I had to enter everything again. Then i got a ‘We can’t process your order. Please call customer support’ message when i clicked on ‘process order’. So I called and was helped by a very nice rep who processed my order in about 1/3rd the time I had spent trying to do it online. When I pointed out that the shed comb i had ordered showed a price reduced to $2.27 in the online order summary of my online order, she said the website still had it listed at $7.99 and the reduced price was probably a problem on the order algorithm. She also said many other customers have complained about the website but no changes have resulted. Management needs to clean up its act and fix these problems. They don’t seem to realize customer time results in customers taking their business elsewhere. Definitely order by phone unless you enjoy frustration and having your time wasted!! Boo hiss!!!
Response from PetEdgeJul 24, 2023
Ouch.... :'( we are so sorry for the issues you had on our website, and we shared this with our Marketing department. We have been updating and trying to make a better customer experience for you on the website, and so sorry that we failed. We appreciate you bringing this to our attention and are doing our best to resolve. We are happy that you were able to reach customer support, and they were able to assist you with the order. Your time does matter, and so does your review. Thank you for sharing your experience, and we hope to do much better on your next order. Thank you for choosing PetEdge we truly appreciate your business!
Valued C.
My clippers are not working
Response from PetEdgeJul 21, 2023
Hi there, we see you sent in an email to our support department, and they were able to get you all set up. Our support sent you an RA# to return the broken clipper, and then will be sending you out a new clipper. Thank you for choosing PetEdge for your grooming needs we truly appreciate your business!
Valued C.
I only got the dog cream rinse I ordered, not the other 100 dollars worth of stuff.
Response from PetEdgeJul 20, 2023
We apologize for the delay of your product and reviewed your recent order. It appears that our carrier UPS has the estimated delivery date for the remaining items as 7/24, we are unsure about the reason for the delayed shipping timeframe as these shipped out from us on 7/13 and realize how frustrating this is. We will have one of our agents reach out to you about this. We appreciate you, and thank you for choosing PetEdge, we truly value your business!
Valued C.
Not very happy . Was sent the wrong size item was told I had to pay shipping to send back and that the supervisor was gonna call me back and never heard from them yet . It’s been two days . I do a lot of business with y’all.😢
Response from PetEdgeJul 21, 2023
Hi there, we definitely understand your frustration, and I'm so happy to hear we were able to resolve this issue. We are using your review as a coaching opportunity for our customer service team and appreciate you bringing this to our attention. Thank you for choosing PetEdge we truly value your business!
Paige K C.
My order was missing, and still haven't received half of my missing blades!!!!!!!
Response from PetEdgeJul 10, 2023
Hi Paige, we will be contacting you today for a resolution to your issue. I do see that UPS filed a claim and stated that they delivered all of the packages. You will receive a call from one of our agents today. Thank you for choosing PetEdge we truly appreciate your business!
Valued C.
I ordered 2 30 wide blade buttercup brand as well as 2 7 wide blades buttercup. I did receive the 30 wide blades but instead of the 7 wide buttercup brand I received regular 7 blades buttercup brand, and I was charged for the wide blades
Response from PetEdgeJul 10, 2023
Hi there, we don't see that you reached out for a resolution through customer service as we have a 30-day guarantee, and your online order was just placed. If something isn't right, we fix it. We will be contacting you today for a resolution to your order. Thank you for choosing PetEdge for your grooming needs we truly appreciate your business!
