Sheila Q.
Delayed shipments
The representatives I always speak too are always great. All different but all pleasant. It would have been 5 stars but considering I’ve been waiting for one particular item for probably 3 months or so. That does make your company take the hit because you deal with wherever these items come from. Updating the customer first on delays would be better than me calling all the time for updates
Response from PetEdgeDec 5, 2022
Hi there, we are very sorry for the delay in your item. We truly are doing are best to keep items in stock. I did notice your clippers were mailed and delivered to your door this morning. If this is the item, you were waiting for then thank goodness :). We appreciate your review and thank you for letting us know our agents are great! We shared your review with the call center agents' team, as they love reading this! Thank you for being a PetEdge customer, we truly appreciate your business!