PetEdgeReviews of petedge.com

Response from PetEdgeMar 15, 2024

Hi there, we only see that you've had two orders with us. One in February of 2023 and the most current order with a single item on the order. We supply an invoice with every order if for some reason you do not have yours, we are sending you another invoice via email for the one item on the order. We are also going to have our customer service specialist contact you to find out what extra items were placed on your order as we are not seeing anything on our end more than the one item. We appreciate you taking the time to let us know of your dissatisfaction, however we are eager to find a resolution to these issues. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeMar 10, 2024

Hi there, we do understand your frustration and we did have a delay in our warehouse causing the slower than usual shipping. We apologize for the inconvenience this has caused you and do show that your items are out for delivery today. We appreciate your patience and thank you for choosing PetEdge.

Response from PetEdgeFeb 16, 2024

Hi there, we are very sorry to hear this, and one of our customer service specialists will be in contact with you shortly today for a resolution. Andis is very good with any issues with their products, and we also have a 30-day guarantee and return policy on our items. We absolutely appreciate you bringing this to our attention and please expect a call for a full resolution to this issue. Thank you for choosing PetEdge we truly value your business.

Response from PetEdgeFeb 13, 2024

Thank you so much for providing feedback on your experience, we are always evaluating our process for optimum service. Unfortunately our stock relies on the manufacturers being able to provide the items on the dates they specify. We are sorry for any inconvenience this caused, and we appreciate knowing where we fell short on your expectations.

Response from PetEdgeJan 24, 2024

We apologize for the error and appreciate knowing where we fell short on your expectations. We see that our customer service representatives have assisted you in resolving this issue for you. If you have any further issues please don't hesitate to contact us. Thank you so much for providing feedback on your experience, we truly value your business!

Response from PetEdgeJan 23, 2024

Hi we have let Geib know that you were unhappy with their product, and we do apologize for the inconvenience of shipping as your product was out of our 30-day warranty period. We appreciate your feedback, and thank you for your business!

Response from PetEdgeDec 20, 2023

We apologize for the delay of your product and reviewed your tracking information. It appears that UPS marked this order as delivered 12/15 and left in a locker. We have attempted to reach out to you to ensure this has been delivered, please contact us at 800-738-3343 so we can resolve this for you. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeDec 13, 2023

Hi there, we completely understand why you're not happy and we agree with you. This was a failure on our end for not making you aware that the product Fresh Pet 5 gallon was on a back order. It has come in and has been shipped out and will be to your door soon. Again, we apologize for the lack of communication regarding the backordered item and will use this as a coaching opportunity for our team. Thank you for choosing PetEdge we appreciate your business!