PetEdgeReviews of petedge.com

I called to get the code so I could return the $175.00 clippers I purchased and was on the phone for 23 minutes and she was not able to produce it. She refused to ask for help and said that she would email it to me. I received it and returned them 3 weeks ago and I still have NOT had the $175, credited into my account. This is very frustrating as I am a widow on a fixed income and can't afford for this to happen.

I like the products from your company but my accountant does not want me doing business with your company anymore. The way your invoices read and the way it’s taken out if the account is very confusing and the work involved in figuring it out is too time consuming. If you change the way you invoice let us know. I’ve done business with Pet Edge for three years.

I ordered 2 crate separators for my cages. I only received 1

We were very happy with this company before Boss Pet. However, lately we have been getting real slow service. We have been buying for out salon from PetEdge for 7 years, but services are just not the same. Only reason I do give two stars is because customer service over the phone are very nice. Neighboring Salon told us about Ryan's Pet and how happy they are with them. We've decided to give them a try to see what we think.

Since the merge this site has really gone downhill.

Service is horrible. They never answer emails. Petedge can be better. They need to respond to emails and allow comments on their FB page.

I had a $20. Off order promo code from the botched prior order and it took several days and multiple pet edge employees, emails etc to get it honored and put on my order. As before sooo many items are on back order. I got 2 items in 1 week and the rest should take 1 month then 2 months to get all.. Idk why pet edge has such issues with back ordered products, expecially ear cleaner. But once again I gave the bulk of my order to a different company to get it in a timely manner. Those items arrived in 2 days from the other company. 🤷🏼‍♀️

Your shipping cost were astronomical when ups showed up with a 30+ tax bill for brokerage fees. Will never buy from you again