PetEdgeReviews of petedge.com

Response from PetEdgeApr 15, 2024

Hi there, we completely understand your frustrations as we are experiencing an issue with our vendor, and we completely understand! We are doing our best to get our products that are most popular and needed, hang tight we know you're frustrated, but on the back end we are daily working on this issue. Thank you for choosing PetEdge, and being a long-time customer, we truly value your business and appreciate you.

Response from PetEdgeApr 10, 2024

Hi there, an email was sent to you with the tracking information, and good news it is due to arrive today :) Thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeApr 1, 2024

Hi there, we reviewed your order entirely, and do see that you placed this order online, and choose our free shipping option definitely not a 3-day service. We also show your package was delivered on Saturday for the order placed on 03/25. Please call us at 800-738-3343 with anything we can assist with. Thank you for choosing PetEdge.

Response from PetEdgeMar 28, 2024

Hi there, we do show that your order was delivered, please contact us at 800-738-3343 for assistance with tracking your package. Thank you for choosing PetEdge we do appreciate your business.

Response from PetEdgeMar 22, 2024

Hi there, we show that we had one floor grate in stock, and that was shipped and signed for on March 11th. Please call our customer service at 800-738-3343 if you did not receive the grate and we can let you know who signed for the product. The other grate is on backorder with a commitment date of 04/04 if you would like that grate cancelled, please let us know. Thank you for letting us know about your experience, we appreciate your feedback. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeMar 22, 2024

Hi there, Andis has a warranty on all of their products, and has been great about fixing any issues they've had with their product. Please contact Andis at 1-800-558-9441 or Andis.com or email them at [email protected]. We are sorry you're having problems with their product, but they're really good about taking care of their product. Please call us at 800-738-3343 if you need any invoice from us to help you out. Thank you for letting us know about your issue, we apologize for the inconvenience you're going through.

Response from PetEdgeMar 20, 2024

Hi there, we have reviewed your account entirely and see that you had two separate orders close together. At PetEdge we do authorize cards at the time of purchase and place a full charge on your account when the items are shipped. We are sending your two invoices to your email, and we are not seeing one duplicate charge. We are going to have one of our customer service specialists contact you today, to make certain you've received the invoices, and go through them with you. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeMar 18, 2024

Hi there, we do apologize for the delay in shipping however we do see that your package was delivered to you on 03/08 for the order placed on 03/01. We did have an issue in our warehouse and are closed on Saturday and Sunday, so we did stay within our 24/48 hrs for picking and packing, and 3-7 business days to your door. Thank you for supporting a smaller business we do appreciate your business. ♥