PetEdgeReviews of petedge.com

Response from PetEdgeSep 6, 2023

Hi there. We reviewed your order entirely, and listened to the call that was made when placing the order. You spoke with Mary, and we did hear on the call that she did let you know that your one item was on back order. We do see that your item did come in on the expected date you were told, and it did ship out and is due to deliver to your door today. Please let us know if any other items have not been received as we show all has been delivered, and the one shampoo will be delivered today. Thank you for choosing PetEdge for your grooming needs we truly value your business!

Response from PetEdgeAug 31, 2023

Hi there and thank you for providing us with a review and your experience. We see that you had Annie that was able to identify the warehouse switch to move your order more quickly. Annie is fantastic, and we will be sharing your review with her, and the entire customer service team as this will make their day! Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeAug 29, 2023

Hi there, thank you for taking the time to let us know, we've passed along your suggestion to our warehouse. We are happy to hear that everything came timely :) Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeAug 28, 2023

We are very sorry for the backorders, it's very possible it was a vendor cancelling the product, or there was an issue with the product, nonetheless we are sorry for the experience. Please call us at 800-738-3343 and we will see if we can help you find an alternative. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeAug 24, 2023

Hi there, we are sorry for your experience on the web, and have been working on upgrades to our system that hasn't been as beneficial as we were hoping for. Please call us at 800-738-3343 our agents will do everything they can to assist you in providing anything that you need. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeAug 16, 2023

Thank you so much for your review, we really appreciate it! Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeAug 8, 2023

Thank you for letting us know how we're doing, we appreciate this! We are always evaluating our process for optimum service, thank you for your review and thank you for choosing PetEdge!

Response from PetEdgeJul 20, 2023

We apologize, we cannot ship our packages ground to Hawaii, it must go via air. Unfortunately, Hawaii and Alaska are not part of the contiguous United States. We are very happy to help our groomers in Hawaii, and Alaska unfortunately our free shipping is not available. We've listed the information below under our promotions tab relating to free shipping. Thank you for sharing your feedback, we truly appreciate your business at PetEdge. Happy Grooming.