PetEdgeReviews of petedge.com

Response from PetEdgeJul 26, 2024

Hi there, we reviewed your account entirely and see your order placed however, two of your items are on backorder, and will be until the end of August. We are very sorry for the inconvenience and will have one of our customer service specialists contact you to see if we have an alternative for you. Thank you for your feedback, and thank you for contacting PetEdge we appreciate your business.

Response from PetEdgeJul 24, 2024

Hi there, our website has the most updated information we apologize for the inconvenience. As for our tentative ship dates, we do apologize for that as well as the vendor does give us the tentative ship dates. We are very sorry for the many issues you've had and appreciate you letting us know. We are doing our best to work through the many issues we've had in this last month. Thank you for your feedback and thank you for choosing PetEdge we do appreciate your business.

Response from PetEdgeJul 24, 2024

Hi there, we show your order that was placed on 06/14 has been shipped and delivered if that's not the case please call us for a resolution. 800-738-3343. The order placed on 07/15 absolutely was delayed as our community in our biggest warehouse had a tornado and we were without power for 3 days causing us to not be able to pick, pack, or ship so your order was delayed. We are very sorry for the delay however, that order has shipped as well. Please call us if you did not receive your tracking number. We appreciate your patience, as this has been a very difficult time for our business, and our employees. Thank you for choosing PetEdge.

Response from PetEdgeJul 18, 2024

Hi there, we did have one of our customer service specialists reach out to you, and they did leave a message for you. We do not see any order for you and looked through the various accounts. We did however undergo a tornado in our area that may have led to some issues with calling in to our call center. Please call us at 800-738-3343 between the hours of 8am-6pm CST. Thank you. PetEdge

Response from PetEdgeJul 15, 2024

Hi there, we see you purchased some Andis blades, and these are packaged and shipped to us directly from Andis. If you are not happy with your purchase, please call us at 800-738-3343 between 8am-6pm CST and we would be more than happy to refund you and pick up the blades, send them to Andis for testing. Thank you for letting us know of your dissapointment, and please call us for your refund. Thank you PetEdge.

Response from PetEdgeJul 8, 2024

We are very sorry that your experience with our website was not a positive one and would like to get more feedback on what happened to make certain we are having the correct department look into the issues. Thank you for letting us know where we can improve. PetEdge

Response from PetEdgeJul 8, 2024

We are very sorry that this happened to you and are looking into any issues with our website from the weekend. We appreciate you letting us know but are sorry for the inconvenience. Thank you PetEdge

Response from PetEdgeJul 8, 2024

Hi there, we are closed on the weekends, and it seems there was something that happened to our website over the weekend and we were unaware. We apologize for the inconvenience and thank you for bringing this to our attention. PetEdge