PetEdgeReviews of petedge.com

Response from PetEdgeMay 18, 2026

Hi Tera, we've tried to find your account and have found last orders from 2025, 2023, and 2021 unfortunately, none of the orders were over $2,000 that we could find. We looked under your business name, business address, and other addresses listed on your account as well. If this is regarding an LED light from November 2025, we do see we sent you a free one, but not sure if this is what the review is about. We want to help you with what is going on, so we will need a little more information to assist. We looked at the reference number given on TP and that isn't our order #. If you could please call us at 800-738-3343 and ask for Sandy that would be appreciated and we can better assist. Thank you PetEdge

Response from PetEdgeMay 13, 2026

Hi there, we are sorry to hear about this issue with your Mystery Box. We will reach out to you for further assistance and see if we can help with what you received. Thank you for your feedback and choosing PetEdge we truly appreciate your business!

Response from PetEdgeMay 11, 2026

Hi there we see you used Clear10 and the items that you ordered weren't on clearance. No problem though we added the promotion that is on the website PETWK26 and it saved you $32.69. Thank you PetEdge

Response from PetEdgeMay 9, 2026

Hi there, if there is a problem with shears you purchased a pickup tag can be issued for you, it takes no time to put the label on and put the complete shears, and packaging in a box. We will return them to our vendor for review on our end. We appreciate the feedback, and please look for a return label in your email to print and put on the box for a return of your shears. FedEx will make 2 attempts to pick up. Thank you PetEdge

Response from PetEdgeApr 13, 2026

Hi there, we appreciate you supporting our smaller business. We try to stay aligned with our competitors and wish we could offer free shipping like larger companies; however, we would not be able to sustain if we did so. We appreciate your feedback, as it's tough on our business as well. Thank you PetEdge

Response from PetEdgeApr 13, 2026

Hi there, PetEdge is closed on the weekends, and we see your order was placed on the 11th. We also did receive your email over the weekend, and our support has replied to you this morning, and was able to add the 10% discount to your order. We appreciate your patience and thank you for choosing PetEdge.

Response from PetEdgeApr 2, 2026

Hi there, we will be reaching out to you today to see what exactly the issue was with the shipping charges on your order(s) were and also looking at the time you were ordering as we did review our website monitoring, and we didn't see any website issues on our end. Thank you for taking the time to let us know of your issues, please expect a call from our customer service specialists for a resolution.

Response from PetEdgeMar 3, 2026

Hi there, we understand the frustration with the shipping, and would love to give better shipping rates, but our shipping costs leave our smaller business with the parameters of $99 or more for free shipping. Please watch your email though because we do offer special promotions at times that are lower shipping options. We would love your feedback also on what selections/brands you're looking for. Please feel free to comment here or email our [email protected] or even call into our call center 800-738-3343 M-F 8am-6pm CST. Thank you for your feedback we look forward to hearing from you. Thank you for choosing PetEdge we truly value your business!