PetEdgeReviews of petedge.com

Response from PetEdgeMar 28, 2023

Hi Jayne, we've reviewed your order entirely and show 3 of your 4 products were delivered on Monday the 20th, and the Grimeinator is on backorder until 04/04 which it will then ship when it comes in stock. We had one of our customer service specialists contact you, to let you know. If you would like to cancel the one item, please give us a call 800-738-3343, and also if you didn't receive all of the other items, please let us know so we can resolve anything else for you. We are sorry for the delay and inconvenience but thank you for letting us know. Thank you for choosing PetEdge for your grooming needs we truly value your business! ♥

Response from PetEdgeMar 27, 2023

Hi Kathy, we reviewed your order, and noticed two of your items were on backorder. Your Andis Ultra Edge 2speed is on backorder until 04/05 and your 7 Finish blade is on backorder until 04/16. We apologize if this wasn't clear when placing your online order. We are going to have our customer service specialists contact you as we may be able to change the color of your clipper to ship sooner if you'd like. Thank you for taking the time to provide us feedback, we really appreciate it. Thank you for choosing PetEdge we truly value your business!!

Response from PetEdgeFeb 27, 2023

Hi there, we sent you your delivery date, and always send to the email address on file. If for any reason you don't receive an email, please always feel free to email us or call us at 800-738-3343 and we are more than happy to assist you. Thank you for taking the time to review us, we appreciate your feedback.

Response from PetEdgeFeb 7, 2023

No problem, this is a service review and we are hoping that we gave you great service. Please let us know if the product doesn't meet your expectations, as we do have our satisfaction gurantee. Thank you for being a PetEdge customer, we appreciate your business!

Response from PetEdgeJan 26, 2023

Hi, we are having one of our specialists reach out to you to resolve any issues you were having. We really appreciate you providing us with this feedback and are also having our IT look into the issue. We are also sorry that you had this experience. Thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeJan 23, 2023

We are so sorry to hear this and apologize for UPS's delay. We take our reviews seriously and will be contacting our UPS rep to let them know of the situation. We truly appreciate your feedback and taking the time to let us know. Thank you for being a PetEdge customer, we value your business!!

Response from PetEdgeJan 20, 2023

Thank you so much for taking the time to give us your feedback! Any feedback good or bad is always appreciated. We are sorry to hear that your delivery was not as prompt as you would have liked. One of our representatives will be reaching out to you to see if they can further assist you in your return process. Thank you for choosing PetEdge.

Response from PetEdgeJan 16, 2023

Thank you for bringing this to our attention. We will have a representative reach out to you so we can get that error on our website fixed. Thank you for taking time to leave a review so we can better help our customers. We appreciate your business! Thank you for choosing PetEdge.