PetEdgeReviews of petedge.com

Order and payment process very confusing.

The shipping is a mystery no updates on when the item will be arriving.

Customer service was great changing an incorrect item I ordered. They were very helpful in switching it to the correct item. However, they didn’t tell me that the total now dropped below the free shipping level and I was charged $17 for shipping. I would have added other items to my order to get free shipping. Also, a toy I ordered came with a broken seam which means it is useless or I have to sew it closed. Very inconvenient.

My order was lost by the freight forwarder. It took days of going back and forth 1 email/1 phone call at a time to get my issue resolved. Only Angelic called me back as promised. When the goods arrived, the grooming table was dented and scraped. For the money I spent, I would have thought the table would have been pristine and the customer service team would have been more responsive.

I put in order through phone call. The lady who was doing this for me, didn’t tell me the stuff I was trying to order is discontinued, she just ordered something else more expensive but I don’t need instead.

I ordered clippers and they were back ordered and never heard from pet edge. I called after about 31/2 months and talk to a lady on phone she said she would check and get back to me(never happened) so I called and talk to a wonderful lady and checked about my purchase. She felt it had been canceled do to the amount of time. She then looked up what I wanted and said you had it in stock. Witch I purchased. Thanks for listening to me. I just wonder how many people would never come back. Have a good day stay safe

Unfortunately the “unstuffed toys” have a head full of stuffing. Which will be snow immediately!

I ordered an adjustable blade and this is the second time one has arrived loose from its packaging in the shipping box, but this time it was broken. Other items have always arrived fine, but I think it's time extra attention is given to packaging some of the items.