PetEdgeReviews of petedge.com

Response from PetEdgeSep 23, 2024

Hi there, we here at PetEdge are just as equally frustrated with the situation and wish that we could give you better responses. Our IT team has been working around the clock every single day to resolve the issue and are continuing to work through this until it's resolved. We have no further information. We truly apologize and thank you for your business and understanding. PetEdge.

Response from PetEdgeSep 16, 2024

Thank you so much for providing feedback on your experience, our Fresh Pet shampoo did go through a change to be able to provide stock and now has an improved formula. The shampoo and conditioner are now only in 16:1 dilution, we understand this may be different to what our customers are used to and the vendor has worked to match the scent as close as possible. We are sorry for any inconvenience the change in dilution rate may have caused and thank you for choosing PetEdge for your grooming needs.

Response from PetEdgeSep 16, 2024

Hi there, we apologize for the inconvenience, however it appears that your items were damaged in transit to you. We have sent out a replacement to you already and see that you already had spoken with Esperanza. Thank you for choosing PetEdge we truly appreciate this business.

Response from PetEdgeSep 9, 2024

Hi there, we understand your frustration however, an item on your order couldn't be shipped due to an issue with your pay method. We are sorry for the inconvenience, this caused, and thank you for your feedback, and choosing PetEdge for your grooming needs.

Response from PetEdgeSep 4, 2024

Hi there, we apologize for the delay and know that you called in yesterday and Sena had let us know immediately that your order wasn't moving. We found the issue with your order and resolved it immediately. Your order did ship out yesterday as we committed, and you should have your tracking number in your email. We also apologize for the soft tone of our team member, some of our teams are soft spoken as they are in cubicles, and if other calls are coming in, they're trying to be respectful of the person in the adjacent cubicle. We appreciate your business and bringing this to our attention. Thank you.

Response from PetEdgeSep 4, 2024

Hi there, we did contact you and left a voice mail and see the error in the order. Your order is shipping out in full today, and you're correct everything is in stock. We apologize for the email and thank you for letting us know of the issue on our end, so we can resolve. We apologize for any inconvenience this has caused and know you will receive tracking information in your email today. Thank you for your feedback, and thank you for choosing PetEdge we truly value your business.

Response from PetEdgeAug 30, 2024

Thank you so much for providing feedback on your experience, we see our support staff was able to assist you with the return of the defective product. We are sorry for any inconvenience this caused, and we appreciate knowing where the product fell short on your expectations. We appreciate you taking the time to review us.

Response from PetEdgeAug 30, 2024

Thank you so much for providing feedback on your experience, we are always evaluating our process for optimum service. We will have one of our representatives reach out to you to try and resolve the address issue. If you have any questions about this you can call our customer service line at 1-800-738-3343 for further assistance.