PetEdgeReviews of petedge.com

Response from PetEdgeJun 15, 2023

We are very sorry for the small leak, we do our best by putting our shampoos in the bags, and then shipping them out in a tight box. I apologize for any inconvenience this may have caused. Thank you for taking the time to let us know so we can look at any better solutions for packing our shampoos. Thank you for choosing PetEdge we truly appreciate your business, and your feedback.

Response from PetEdgeMay 5, 2023

We apologize for the delay of your product and reviewed your order. Unfortunately shipping damage can happen, especially with five gallon shampoos. We can see you have been sent a replacement shampoo and this is currently in transit to you, should you experience any issues with this please don't hesitate to reach out so we can get this resolved as quickly as possible. We appreciate you, and thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeApr 26, 2023

We are very sorry to hear about this experience, and we do offer a 30-day money back guarantee. We will have a customer service specialist contact you today to get the items you're dissatisfied with returned. We also appreciate your feedback and will investigate what the issue is with the blades you purchased. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeApr 25, 2023

Thank you for your feedback, we are always looking for ways to improve in our business and we would love to offer more grooming products as well. If you have some products, you are looking for specifically that we can pass along to our purchasing department please email us at [email protected]. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeApr 21, 2023

Thank you for taking the time to share your experience with us, we apologize for any issues you may have experienced during check out. If you experience any further issues please don't hesitate to reach out to us, and thank you so much for your review. We truly value your business at PetEdge!

Response from PetEdgeApr 10, 2023

Thank you for taking time to leave a review. It looks like our support team tried to contact you on 3/7/23 concerning your payment method. Luckily they have been successful in getting the transaction to go through so you shall be seeing your clipper soon!! We will send you tracking when the item ships out. Thank you for choosing PetEdge, we value your business.

Response from PetEdgeApr 10, 2023

Thank you for taking time to leave a review. After looking through your order it looks like our Illinois warehouse was experiencing tornado weather on the days your order was scheduled to ship. We apologize for the delay and appreciate your patience. It also looks like your order was delivered today. If you have anymore issues please do not hesitate to let us know so we can get it corrected. Thank you for choosing PetEdge, we appreciate your business.

Response from PetEdgeMar 31, 2023

At PetEdge we strive to give you the best prices, and if you see a price lower for the same product, we do have a Low-Price Guarantee: The product must be offered by a US company (Ryan’s Pet, Groomers Choice, Groomers Pro, Groomers Mall, etc.) Sorry, we will not price match with companies based outside of the US, just for future reference. Also, we reviewed your account entirely and see that your order was placed on a 03/25 and our warehouses are not open on the weekends we are sorry for the delay. We did see your order was picked, packed, and on the truck the next day business day for us and to your door on Thursday the 30th. We are doing our best to get you the products you need quickly. We apologize for your experience and hope that in the future we can do better. Thank you for choosing PetEdge we truly value your business!