PetEdgeReviews of petedge.com

Response from PetEdgeOct 8, 2024

Hi there, Jane, it was fantastic to speak with you today, and we are happy we were able to resolve this issue. Please keep me posted on your Newfie puppy. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeOct 8, 2024

Hello, we are so sorry for the experience you had and for any inconvenience this caused, and we realize how frustrating this is as we have bee. We did all we could to let our customers know of the outage and have been working hard since we gained access to get our shipments moving. We did send out an email detailing when we were back online and included a promotion code for the inconvenience, we will be reaching out to you tomorrow so we can speak with you about this. We apologize for the delay of your order and appreciate your patience.

Response from PetEdgeOct 8, 2024

Hi there, we do track all of our calls and emails, and we do see that we did respond to your email that you sent on 09/25. Your shipment came from two different warehouse locations. The one that you've received came from Reno, and the other shipment from our Illinois warehouse is due to be at your door tomorrow. We will contact you with your tracking information. Thank you PetEdge.

Response from PetEdgeOct 8, 2024

Hi there, we researched your entire account and responded to 5 of your 6 emails. We know that everyone wants their products, and of no fault of ours we had a serious issue with our IT resulting in us being unable to retrieve any information in our systems. You did have two shipments coming out of two different warehouses one in our Reno warehouse which you have already received and the other coming out of our Illinois warehouse being delivered to you on Thursday according to our tracking via FedEx. We have undergone an issue that we hope that no company or person experiences and would never intentionally put our customers in this position. Our phones have been working since last Tuesday and we do see that you spoke with Karime yesterday 10/07 and explained to her that you were entirely aware of our systems being down and she did let you know that you would have your package by the end of this week. We will reach out to you with your tracking number. Again, we are very sorry that you had to wait for your items, and we do know how unhappy you are with our issue, but we truly had zero control over what happened to us, and we are doing our best to get all items out and delivered. Thank you PetEdge.

Response from PetEdgeSep 30, 2024

We are very sorry for this inconvenience, we have updated our phone system and our website that we are having a massive IT outage and are working around the clock 7 days a week to resolve this. We promise to be in touch and let everyone know when we are back up and running. We have put messaging on our website, and phone systems regarding the outage. We absolutely are doing the best we can in resolving this and have outside IT assistance working with us as well. Thank you for your patience and understanding, we are truly doing our best.

Response from PetEdgeSep 30, 2024

We are very sorry for this inconvenience, we have updated our phone system and our website that we are having a massive IT outage and are working around the clock 7 days a week to resolve this. We promise to be in touch and let everyone know when we are back up and running. We have put messaging on our website, and phone systems regarding the outage. We absolutely are doing the best we can in resolving this and have outside IT assistance working with us as well. Thank you for your patience and understanding, we are truly doing our best.

Response from PetEdgeSep 30, 2024

We are very sorry for this inconvenience, we have updated our phone system and our website that we are having a massive IT outage and are working around the clock 7 days a week to resolve this. We promise to be in touch and let everyone know when we are back up and running. We have put messaging on our website, and phone systems regarding the outage. We absolutely are doing the best we can in resolving this and have outside IT assistance working with us as well. Thank you for your patience and understanding, we are truly doing our best.

Response from PetEdgeSep 26, 2024

We are VERY sorry for this inconvenience and are working around the clock 7 days a week to resolve our IT outage. We promise to be in touch and let everyone know when we are back up and running. We have put messaging on our website, and phone systems regarding the outage. We absolutely are doing the best we can in resolving this and have outside IT assistance working with us as well. Thank you for your patience and understanding, we are truly doing our best.