PetEdgeReviews of petedge.com

Response from PetEdgeSep 8, 2023

Hi there. We did investigate the issue you brought to our attention regarding your facial scrub and see that it was placed on a further date. Sometimes, a hold is good :) as we would rather our vendor make certain a product is up to our standards prior to sending it to a customer. We appreciate you letting us know and look for a resolution on your scrub soon. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeSep 6, 2023

Thank you for your review, we appreciate you taking the time to leave us your feedback.

Response from PetEdgeAug 18, 2023

Hi there, we see what the issue is, and we did have a customer service specialist try to contact you. If you could please call us at 800-738-3343 and ask for Annie, we would greatly appreciate it and would love to resolve this issue. Thank you for choosing PetEdge we truly value your business!

Response from PetEdgeAug 11, 2023

Hi there, we are so sorry to hear this, but we can fix this issue :) We are sending you out 3 of the missing products free of charge. Please call us @ 800-738-3343 if you do not receive these items. Your account is noted, and we have a new order # for you.

Response from PetEdgeAug 11, 2023

Hi there, we see that our customer service team was able to get this issue resolved super quickly for you, which makes us very happy. Thank you for letting us know about the issue and thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeJun 23, 2023

Thank you for providing feedback, we realize how frustrating spilled shampoo can be to deal with. We will be reaching out to assist you with fixing this. You can always call us at 800-738-3343 whenever shipping damage happens so we can make it right. We truly value your business at PetEdge!

Response from PetEdgeJun 21, 2023

We apologize for the delay of your product and reviewed your account entirely. It appears that our warehouse was able to ship your clippers the same day they were ordered, the delay was with our carrier UPS. We are unsure what happened at UPS for them to delay delivery and realize how frustrating that can be. Should you experience any further issues please don't hesitate to reach out to us. We appreciate you, and thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeJun 21, 2023

Thank you so much for providing feedback on your experience, we realize how frustrating items damaged during transit can be. We will have one of our sales representatives reach out to assist you with this. You can always call us at 800-738-3343 whenever damage like this happens so we can make it right. We truly value your business at PetEdge!