PetEdgeReviews of petedge.com

Response from PetEdgeOct 29, 2024

Hi there, we listened to all of the calls, and we understand the frustration however, our agents did let you know of the delay in shipping on the calls. We do understand that you received a confirmation email of your order however it is just a confirmation of the order. We do apologize for the delay; however, our agents did their best in letting you know the situation. We do see your order was cancelled, and truly apologize for the experience you had as this is not a typical PetEdge experience. Thank you for letting us know of your disappointment with us, as we do appreciate all feedback. PetEdge

Response from PetEdgeOct 24, 2024

We are sorry to hear that your online experience was not positive. We have sent your review to our Marketing and IT Departments, and they had found that we had some updates going through in the background on our web to enhance your online shopping experience, unfortunately it seems as if we made that experience not so fantastic. We are very sorry, and hope that our updates for your next order, give you the experience you deserve. Thank you for feedback, it is appreciated and Thank You for your business! PetEdge

Response from PetEdgeOct 24, 2024

Hi there, we are very sorry for the delay we have reviewed your order and see that the order is moving through the postal system. We will contact you today with tracking information. Again, we are sorry for the delay, but we do see your order is moving. Thank you for letting us know we appreciate your feedback and thank you for choosing PetEdge.

Response from PetEdgeOct 18, 2024

Hi Katie, we hear you loud and clear and understand your frustration. It's hard to make excuses with all of the issues we've had this year, but we did have an issue with the manufacturer of our products, and it's been resolved, and this should keep our needed products in stock. We are very sorry as we know the impact this has had on our business, and how it impacts our groomers. We do have your Fresh Pet Gallons coming into stock around 26th of next week however, the blade oil is on backorder until November 12th. We have your order, and it will ship out as soon as it has been inventoried in. We will call you to make sure you still want the items. Thank you for your feedback, it's appreciated, and we understand. PetEdge

Response from PetEdgeOct 16, 2024

Hi Tonya, our support team has sent you a return label as this was not due to any fault of yours. Unfortunately, the request to return the items received from you on 10/14 was too late as we had already shipped out the products. Please call our call center when you've dropped the package off so we can credit your account. We apologize for the entire inconvenience our IT outage has caused. Thank you for letting us know of your experience. PetEdge

Response from PetEdgeOct 16, 2024

We apologize for the inconvenience, we have been working diligently to get orders shipped as soon as we can due to the delays caused by the severe outage we experienced. We have reached out to FedEx in an attempt to get the order returned to us before it reaches you, and we will contact you once we have a better answer from the carrier. We are sorry for any inconvenience this caused, and we appreciate knowing where we fell short on your expectations. We appreciate you, and thank you for choosing PetEdge, we truly value your business.

Response from PetEdgeOct 15, 2024

Hi there, we listened to your call with Karime, and she had let you know she was sending the information to her supervisor to try to get the order cancelled. When you let her know that you would like to speak to a supervisor, she did advise that we were busy, and that she would call you back with the results of the cancellation. Karime did call you back, and let you know that your order was on the truck, and that we tried to reroute the order, but that if it came to you to refuse the order so that we can issue you credit. We are sorry that we had an IT outage, causing the delay on your order, but Karime was trying to resolve the issue as best as she could, but unfortunately even though delayed it was already on the truck for shipping. We apologize for the inconvenience, of our IT outage causing such a delay and hope that we can show you a different experience in the future when we aren't experiencing an IT outage. We appreciate your patience and understand the frustration, and very sorry for the delayed order. Thank you for your feedback. PetEdge.

Response from PetEdgeOct 14, 2024

Hi there, we are very sorry that you feel this way, and we hope that not one company or person ever has to have this uncontrollable IT issue as it was very difficult for everyone. We updated every single company and customer we could and truly did our best with not one single other option. This is not a standard practice that any company would have and is not our practice. We absolutely understand your frustration with the situation, and really wish we could’ve helped our customers, but we were helpless ourselves. Most everyone knew about our situation as we were as transparent as we could be updating our web, and our phones. Again, we are sorry that your first experience was so awful, and truly apologize for the inconvenience this has caused you.