PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Maya J.
Always happy with the products, but the website and ordering experience is extremely slow. I almost gave up on my recent order.
Response from PetEdgeJun 24, 2024
We are very sorry to hear that our website was slow, we have been working on upgrades, which may have caused the issue. We apologize for the inconvenience and hope that you next experience is flawless. Thank you for choosing PetEdge we truly value your business.
Valued C.
Back orders a frustrating. Other than that, your great
Response from PetEdgeJun 21, 2024
We feel your review more than you know. We absolutely dislike the backorders and have been working more than anyone can imagine on fulfilling our products. We appreciate you letting us know, and we AGREE.... Thank you for choosing PetEdge we truly value your business.
Renee T.
Good quality and good prices Did not give 5 stars because website is hard to follow. I wanted to order more items but it was not easy to browse.
Response from PetEdgeJun 17, 2024
We are very sorry to hear this, we have been working on enhancements to our website, and are continuing to work on them. We hope your next experience is exactly as it should be. Thank you for letting us know and we are going to have one of our customer service specialists contact you to see what specifically we can enhance. Thank you for choosing PetEdge we truly value your business.
Kara
Was able to find an exact match to a pair of thinning shears I’ve used for over 40 years! Not sure if I’ll like the scissor I purchased, but price convinced me to try it. I’m a first-time buyer at PetEdge online & am excited to have found a source of professional grooming supplies. Thank you!
Response from PetEdgeJun 12, 2024
We are excited to have you as a customer and hope that we meet your expectations. Thank you for taking the time to review us, we truly value your business at PetEdge. 🐕❤️
NJ Resort O.
Great selection of products and reasonable prices, but a little difficult to reach out about questions. They had a free shipping event for spending over a certain amount the other day, but at checkout it was not honored. Just a glitch in the process? Nonetheless, it was another step to hunt down a customer service rep to get it resolved which I didn;t have time for so wound up paying the shipping.
Response from PetEdgeJun 10, 2024
Hi there, we take our reviews seriously, and did look up your number in the order to see what the problem was with getting a customer service rep, and unfortunately, we couldn't find your number calling in. Our reps are available M-F 8am-6pm CST. 800-738-3343. We are going to have one contact you today to see what resolution could be offered. Thank you for choosing PetEdge we do appreciate your business.
ampthelamp
I had technical questions about a Davis shampoo mixing station. I emailed support and the mail was returned because the mailbox is full. Mary from Pet Edge actually took the time to find the answers for me and called me back... so unusual in today's world - someone who actually cares and wants to help. U GO MARY!
Response from PetEdgeJun 6, 2024
Hi there, our IT is currently working on the support issue, but know we did receive your email even though it kicked back. Mary is a fantastic agent, and she always follows through with her customers. Thank you for recognizing Mary, know we will share this review with her, and the customer service team they love seeing this. Thank you for choosing PetEdge we truly appreciate your business. ❤️🐕
Lara B.
I placed my first order online and I wasn't able to enter my 5% off code GSMS93. I hope you will still honor it.
Response from PetEdgeMay 28, 2024
Hi there, we were able to apply your 5% discount for you no worries :) Thank you for choosing PetEdge we truly appreciate your business!
Linda C.
I found exactly what I was looking for, but had a little trouble with the address clearing their system.
Response from PetEdgeMay 22, 2024
Hi there, we are sorry for any the experience you had trying to clear your address, but happy to hear we had exactly what was needed. Please always feel free to call 800-738-3343 if you need assistance so we can help. Thank you for letting us know, and we will try to meet all expectations on our web on your next visit. Thank you for choosing PetEdge we truly value your business! 🐕❤️
