PetEdgeReviews of petedge.com

Response from PetEdgeOct 27, 2023

We apologize for any confusion and reviewed your account entirely. There is always room for improvement, and in reviewing these calls we will be able to train our representatives for every scenario. We are sorry for any inconvenience this caused, and we appreciate knowing where we fell short on your expectations. Thank you so much for providing feedback on your experience, and thank you for choosing PetEdge for your grooming needs your business is appreciated!

Response from PetEdgeOct 26, 2023

Hi there, we are sorry to hear that you cancelled the order, unfortunately your item was on backorder, and we truly wish we had it in stock for you. We appreciate you sharing your experience with us and hope to provide you more timely shipments in the future. Thank you for choosing Petedge we appreciate your business.

Response from PetEdgeOct 17, 2023

Hi there, we are sorry to hear that the website was giving you problems. We've been working on many updates to our system, and we apologize for the inconvenience. We are really hoping to have our system functional after the upgrades. Please let us know if you have any further issues, and we are so happy to see that you were able to get your order placed. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeOct 12, 2023

Hi there, we do have a 30-day satisfaction guarantee so if for any reason you're not satisfied with your purchase please call us at 800-738-3343 and we will help you with finding a lighter clipper. Thank you for choosing PetEdge for your grooming needs we truly value your business!

Response from PetEdgeOct 6, 2023

Hi there, we are so sorry for this experience, and we are so happy to hear that JeTara was able to make the best of this situation, she does a fantastic job! We are very sorry for the backorder delay we are doing our best to provide our customers with more in stock items. Thank you for choosing PetEdge we do appreciate your business and thank you for recognizing JeTara she will really appreciate seeing this review! ♥

Response from PetEdgeOct 3, 2023

We are sorry to hear this, we know your Andis blade is tested at Andis prior to coming to our warehouse, but we have shipped you a new one as well. Thank you for sharing your experience with us, we truly appreciate your business!

Response from PetEdgeSep 15, 2023

Hi there, we do have several items on backorder, they're coming in slowly, but we completely understand your frustration. We apologize for any inconvenience this is causing you and will try to do better. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeSep 11, 2023

Hi there, we definitely take our shipping seriously here :) we want you to receive all of the item's ordered and did check our shipping cameras and package weights through all terminals, so we ensure 100% satisfaction with our shipping team, and that our customers get their products. We do show that all products were in the box but did send you the few products that you said were missing as a courtesy. Thank you for bringing this to our attention, and we are glad to resolve the issue. Thank you for choosing PetEdge for your grooming needs, we truly value your business!