PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ed G.
You showed all items available and in stock, yet I am being invoiced separately, because 3 items are not in stock.
Response from PetEdgeSep 22, 2022
We are going to have a customer service specialist reach out to you. Your items are just coming from two different warehouses so, but they're not out of stock :) We are sorry for any inconvenience this has caused, and we do appreciate your business! Thank you for being a PetEdge customer!
Patricia
It takes to long to get what you order
Response from PetEdgeSep 1, 2022
Thank you for the feedback, it is essential in helping us improve. We are sorry to hear that your order took a while to get to you. Thank you for choosing PetEdge!
Valued C.
Your company can't seem to get my correct email address...
Response from PetEdgeAug 16, 2022
We are really sorry to hear this!! One of our customer service specialists will be reaching out to assist you, as we do care about your frustration! If you're busy when we call please call us back at 800-738-3343 and we do our best to resolve this issue! Thank you for being a PetEdge customer!
Valued C.
The online check out did not work at all. I tried two separate days. I finally called in to place my order on the phone, very time consuming. I don’t understand why the order doesn’t ship the same day it is placed. If Amazon can get something to you the next day, pet edge should be able to ship the same day.
Response from PetEdgeAug 1, 2022
Thank you for bringing this to our attention. I do apologize for the inconvenience with placing your order. Thank you for the review and for choosing PetEdge, we appreciate you.
James C.
I purchase a clipper and it came with the stainless steel combs and then before they shipped it the clipper went on sale and so they charged me the sale price and then they also charged me for the comb set and now I am paying 13.99 more than when it wasn't on sale!!!!!
Response from PetEdgeJul 5, 2022
I am so sorry this has happened. Unfortunately our Vida clippers only come with the plastic guide combs and not the stainless steel combs. I see that you added the stainless steel combs to your order for an additional fee. The clippers still come with the plastic guide combs. Please accept our apologies for the confusion and thank you for being a PetEdge customer. We appreciate you.
Valued C.
You send me order incomplete
Response from PetEdgeJul 1, 2022
Thank you for the review, unfortunately we have more than one warehouse. When all items to an order are not available at the same warehouse they have to ship out separate so we can get your order out for you! I do show the whole order has shipped.
Kerry R.
I received my shampoo in a timely manner!! Was super happy for that. I had two boxes of shampoo. And one of the boxes had shampoo on the outside of the box. It didn’t look terrible so I still took it. Well after opening it boy was I wrong. The inside of the box was full. And the gallon was already down to 3/4. I sent an email with pictures. And had to email my order number. And I haven’t heard back.
Response from PetEdgeJun 29, 2022
Thank you for bringing this to our attention. We are so sorry that your shampoo had spilled out. We would love to get that replaced for you. A customer service representative will reach out to you asap to get that product replaced. We are so sorry for the inconvenience. Thank you for choosing PetEdge! We appreciate you.
Valued C.
Dryer hose lasted 1 day before the end plastic piece separated from the hose.
Response from PetEdgeJun 23, 2022
We are sorry to hear this! We've reviewed your order and left you a message to resolve this issue the number left 800-738-3343 please call us. There are notes in your account. Thank you for bringing this to our attention and being a PetEdge customer!
