PetEdgeReviews of petedge.com

Response from PetEdgeJan 9, 2023

Hello, we apologize for the delay in shipping your items. We have shipped out your items and you should have gotten an email with tracking information. If you have not received this information please do no hesitate to contact us so we can get that to you. Thank you for taking time to leave a review so we can better help our customers. Thank you for your business and for choosing PetEdge.

Response from PetEdgeJan 4, 2023

Hello, we have reviewed your order and see that some of your items were shipping out at different times. We do not charge for items until they ship which is why you saw pre-authorizations on your account. We will have a representative reach out to you in case you have any other questions. Thank you for your time and review, and thank you for being a PetEdge customer, we truly appreciate your business!

Response from PetEdgeDec 22, 2022

Thank you for your feed back we will pass along your kind words to Isabel. We will also get this over to IT so they can continue troubleshooting the website to make a better shopping experience. We hope you have a Happy Holiday 🎄

Response from PetEdgeDec 1, 2022

Hi Deanna, we reviewed your order entirely and you have 3 large shipments coming tomorrow and another large shipment coming on Monday the 5th. We left you a message to return a call to us to give you the tracking #'s or please reach out to us 800-738-3343. Also, we DO show 3 items on backorder if you call us back, we can try to find you another comparable item or let us know if you want those 3 items removed. Thank you for taking the time to review us we appreciate knowing where we've not met expectations, and truly appreciate your business. Thank you for being a PetEdge customer!

Response from PetEdgeNov 29, 2022

Hi Eileen, we are having a customer service specialist reach out to you. We absolutely have a 100% satisfaction guarantee within 30 days and want our customers to be happy :)! Thank you for taking the time to let us know of the issue, we appreciate your feedback! Thank you for being PetEdge customer, we truly appreciate your business!

Response from PetEdgeNov 21, 2022

Ugh, that's no good! We are sorry that happened to you! I did see you have an order placed. We will have a customer service agent reach out to you to ensure that you have all that you need, but if we don't reach you, please call us at 800-738-3343 and we will do our best to resolve any issues for you. Thank you for letting us know the issue, and know we appreciate your business! Thank you for being a PetEdge customer!

Response from PetEdgeNov 17, 2022

We are really sorry to hear this :( We definitely appreciate you giving us your feedback, and we are very sorry we are not meeting your expectations. We are always here for you, if you decide to give us another opportunity to do better!! Thank you for your loyalty, we truly appreciate your business!

Response from PetEdgeNov 10, 2022

Thank you for your feedback, its essential in helping us improve. We are sorry for any inconvenience backorder dates have caused you. We are working hard to ensure all our most popular items are in stock and available for our customers. Thank you for being a PetEdge customer, we appreciate you.