PetEdgeReviews of petedge.com

Response from PetEdgeNov 30, 2024

Hi there, we see that you placed your order online and the item ME Grooming Arm that was ordered does clearly list the parameters for our shipping: Item qualifies for Free Shipping on orders of $2,000+ of qualifying Master Equipment and ProSelect-branded equipment. We do have a large percent of our catalog and online catalog that are free shipping of $99.00 and more. We did see that you didn't have your Black Friday promo code entered so we did enter this on your order. Thank you for your feedback, we do appreciate it. Thank you PetEdge.

Response from PetEdgeNov 29, 2024

Hi there, we understand that you attempted to cancel an order you had placed online. Unfortunately, our warehouse ships quickly and we were only able to cancel 2 of your 4 items as the other two items had shipped same day. We did cancel the two items that we were able to, however, we did tell you to refuse the package, and we would refund you. We are mailing your refund to you as discussed on the phone with Karime, due to you using Affirm as a pay method and we were unable to put the money back on the original pay method. Our Accounting Dept. will be mailing the check to the address you had given us. We are sorry that our shipping out was so quickly, and we couldn't stop part of your order. We are sorry that we have to mail a check and can't put on the pay method you had given as you used a method payment that we cannot credit money back to. We understand you're frustrated and appreciate your feedback. Thank you. PetEdge.

Response from PetEdgeNov 21, 2024

We are very sorry for your experience and would like to know more information to see if this issue experienced was on our end. We take the reviews seriously and have our website performing at optimal level. Our customer service will be reaching out to you to see if we can gather more information. Thank you for your feedback we are sorry that this happened to you. Thank you PetEdge.

Response from PetEdgeNov 21, 2024

Hi there, we understand how this issue can make you feel insecure with our site, but unfortunately the payment didn't make it over to our system. Our system encrypts your payment information so that it cannot be compromised, and we apologize for whatever happened during the processing phase as this is not the norm for us. Thank you for calling in so that we could process your order and again we apologize for this inconvenience. Thank you for choosing PetEdge we truly appreciate your business.

Response from PetEdgeNov 20, 2024

Hi there, our blades come prepacked direct from the manufacture, so we apologize if you received a product that you were unhappy with. We are going to have one of our customer service specialists contact you today as we have a 30-day satisfaction guarantee, and we certainly want to make this right for you. Please expect a call today to fix the issue. Thank you for your feedback and thank you for choosing PetEdge where your business is always appreciated.

Response from PetEdgeNov 19, 2024

We are very sorry that you had the experience you did. Our customer service is open M-F 8am-6pm CST. If you need an address changed, we may be able to help you. We are going to call you to see if we can help. We appreciate your feedback and thank you for choosing PetEdge we truly value your business.

Response from PetEdgeNov 12, 2024

Hi there, we did review your order entirely, and the charge on your account did come from a backordered item that did finally come into stock. We apologize for any inconvenience this has caused you and will be contacting you today to see if there's anything else that we can help with. Thank you for providing us this feedback and thank you for choosing PetEdge.

Response from PetEdgeNov 8, 2024

Hi there, we do see that 1/2 of your order shipped out and the remaining half has shipped out as of yesterday. We are going to have one of our customer service specialists contact you to ensure that you have received the first 1/2 of your order, and let you know the tracking information of your second 1/2 of the order. We are sorry for the delay and appreciate your feedback. Thank you for choosing PetEdge we truly value your business!